Claims
Johnny Quest with A View Above roofing calls in to check on the final payment for the supplement he submitted. You try the adjuster and get a voicemail. How will you dispo the call to the adjuster?
Claim - Third Party - payment status
Billy Madison calls to make a payment. Policy is in pending cancellation. After making the payment how would you dispo and sub dispo?
Billing - make payment
Cancellation - Rescind cancellation
You attempt to call member Jack Black but get Papa Johns. How do you dispo?
Other - Wrong Number
A call comes in and disconnects as soon as you answer. How do you dispo?
Other - Disconnected call
Korey with Shenanigans Attorneys calls for an adjusters name and number. How will you dispo this?
Claims - Third Party - adjuster contact info.
Member Tanya Tucker calls for a copy of her ID card. When you mention the app she says she can't remember the password. After emailing the card you reset her password. How do you dispo and sub dispo?
Document Request - ID Cards
Policy Change/Question - Self Service
You call Don Omar and leave a voicemail that you have emailed his LOE. How do you dispo?
Other - Left Voicemail
Steve Martin calls in to change his due date. How do you dispo this?
Billing - Delay payment or change date
Member Madea calls in and needs to extend her rental car with enterprise. After attempting the adjuster with no response, how will you dispo?
claim-member-rental
Member Gabrielle Union calls to make a payment. After you recap she also wants to check on the status of her claim. How do you dispo and sub dispo?
Billing - Make Payment
Claim - Member - Claim Status
Per an email request you call Winifred Sanderson who needs to update her mailing address. How would you dispo?
Policy Change/Question -
Updated contact information
Sabrina Morningstar with Greendale Mortgage calls to verify a members policy. How do you dispo?
Third Party Verification - Mortgage
Jack Sparrow with Quest insurance (Not an IA) calls on behalf of their member to see if a claim has been started. How do you dispo?
Claim - Third Party - Claim Status
Stuart McCormick calls about a non-renewal notice. You determine it's regarding a property inspection on his home and answer questions regarding this. How do you dispo and sub dispo?
Renewal - non renewal/Inspection
You call John Wick on a follow up. The member does not answer and the voicemail is full. How do you dispo?
Other -
Unable to Leave Voicemail
Mara Prada with Shoreline Credit Union calls to verify coverage on a members Jeep. How do you dispo?
Third Party Verification - Lien Holder
Shamar Moore calls with Elite Body shop calls in to see if we have an appraisal. After attempting adjuster, how would you dispo this?
Claim - Third Party - Appraisal
Member Ricky Bobby calls in about his renewal rate tripling. After reviewing you offer Branch Plus but he doesn't have time now and asks for a call back. How do you dispo and sub dispo?
Renewal - Rate increase concerns
Sales Related - Submitted digital lead to Sales team
You call member Herman Munster who is starting a funeral home business and needs to insure it. How would you dispo this call?
Policy Change/Question -
Additional product (doesn't meet UW guidelines)
Member Axel Foley calls on his renewal increase. After returning from a hold the member no longer responds and call disconnects. How do you dispo?
Renewal - rate increase concerns