Appointments
The disposition when a new appointment is scheduled
New Appointment
Disposition for when a lead is at work and says to call back later (3 rebuttals)
At Work
The disposition when a lead is adamant about getting a rough estimate
Ball Park
The disposition when you leave a voicemail
Left Message
The disposition when you encounter a language barrier with a lead
Foreign Language
The disposition when an existing appointment was confirmed
Confirmed Appointment
The disposition when a lead has not yet closed on the home home, call back when complete
Buying or Building Home
The disposition when a lead has already had their project completed by a competitor and is not interested in anything we have to offer
Bought Competition
The disposition when no one answers your call and you do not leave a voicemail
Ring No Answer
The disposition when the lead does not own the project location
Not the Homeowner
The disposition when a lead previously set comes back up in the dialer
Confirmed Appointment
The disposition when a lead has an emergency and cannot talk
Emergency or Death
The disposition when a lead is adamant they did not submit an inquiry
Did Not Submit
The disposition when you make contact with a lead but they hang up before you can rebuttal any objections
Ring No Answer
The disposition when a lead has already sat for an appointment with us within the last 12 months
Rehash
The disposition when an existing appointment was rescheduled
Reschedule
When a lead is not ready but asks you to call back at a specific time
Call Back
The disposition when you are unable to overcome with a minimum of 3 rebuttals, lead is not interested/not ready for an estimate
Not Ready
The disposition when a lead refuses to allow us to meet with both spouses because they are in charge
Adamant Decision Maker
The disposition when the home value is under minimum and the owner is not pre-approved during a credit check
Under Minimum
The Five9 dropdown for a New Appointment
CC - APP - New Appointment
The disposition when a lead is unable to be at their home for an appointment for a long time
Out of Town
The disposition when a lead objects to the dialing frequency
Too Many Calls
The disposition when you are unable to coordinate schedules for spouses/decision makers to ensure everyone is available
Scheduling Challenge
When the person on the phone states you have the incorrect contact information and verifies they are not the person you are trying to speak with
Wrong or Bad Number