WHAT is she saying?
My account is locked can you help me
She's likely saying is trying to swap and is unable to place an order.
In JIRA, "Locked Account" is for when customers enter their password incorrectly too many times. Very rarely do customers use this phrase to portray they are locked out of logging into their account.
RTR credit doesn’t expire and automatically applies at checkout on your next order or membership fee!
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How many hours can part time agents work per week?
30 - You are scheduled for 20 and can pick up 10. Anyone who is in the ramp period won't be able to pick up hours until after completion of ramp.
It says I have two shipments per month 2 5 pieces per shipment So before the next month, can I return all five pieces I have and get 5 more as my second shipment? Next month being Jan 15 I believe
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How can you contact HR?
JIRA Ticket >> People Services Portal
Would it be possible to change my shipment? I wanted the Bardot dress for New Years Eve, since it won’t arrive by then can I swap it for something else?
She's asking for a replacement spot to be opened for the order that wont arrive in time for her event
Customer is canceled and wants all of her information removed from our site.
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What is the Weekly Download?
The Weekly Download is a Guru card that's updated every week with all the most recent changes/ updates.
Hello! I'd like to get the full closet membership. I just joined with the discount. Can you apply that to my new plan
She wants to upgrade from the 1 shipment plan to the 2 shipment plan using the promo code she entered at checkout
Your return tracking: TRACKING_LINK shows no scans in over 2 business days, which means they may have misplaced the package. I’ll launch an investigation to locate it. Do you mind sharing the location where you returned it?
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What are Champions?
Champions are tenured agents who are working in a specialized program to help build skills for advancement at RTR.
Would it be possible to change my shipment? I wanted the Bardot dress forNew Years Eve, since it won’t arrive by then can I swap it for something else?
Shes asking for a replacement spot for the order that wont arrive on time.
I want to make sure you love all your future orders. To help with fit, I always read the customer reviews and use the size suggestions when placing an order. RTR suggests the best size for you based on other renters who tried that style! You can visit this page here for more tips on finding the best fit. We’re also always happy to help replace styles that don’t work out for you when you’re in a pinch or need to swap something out for size!
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What/ who is MOD?
Manager on Duty - Team Leads covering a MOD hour will monitor all channels and communicate moves needed to the game plan. Mods also cover the flex channel.