Reason Codes
What is RC 4853?
MC Not as described
How many days to file a Visa 1st chargeback?
120 days
What TSYS screen do we use to verify if a merchant is eligible to be blocked on a MC acct?
WCSA
What letter should be sent for a WOF?
2025 - Chargeback under threshold
What RC would we use if the customer returned an item for buyer's remorse but does not have a valid credit voucher?
RC 85/4860 Credit Not Processed
How many days do we allow for a cardholder to respond to a 2041 letter?
21 days
What screen do we want to clear when a dispute has already been resolved?
WADI
Once we have sent 2025 and a merchant credit has posted, what letter would we send once we rebilled ch?
2012
Which reason code may require a valid 2nd opinion to move forward?
RC 53/4853
How many days does a merchant have to respond to a MC 1st CB?
45 days
What screen do we use to work an incoming repre?
MIR
What letter do we send when we have to rebill a CH after delivering a CNA?
2022
What dispute category only has 90 to submit 1st CB?
MC Billing errors
How many days does a merchant have to respond to a Visa 1st CB?
30 days
What screen do we use to view chargebacks?
ICB
What is a 2008 letter?
Chargeback over threshold
Name a reason code that requires documentation upfront prior to filing a chargeback.
PBOM and TAD
How many days from the repre WOD in VROL do we have to wait until we can key a pre-arb?
7 days
What screen do we use to check fund disbursements?
IID
What do we need to verify prior to sending a letter?
Cardholder's address