BOPIS
What is the BOPIS Fill Rate Goal for D117?
93.5%
What is the SFS SLA
24 Hours
What is the key driver of OSAT
Assist
How often do stores complete SISO/DR?
Daily
What is the Rewards % goal for 2021
70%
What is the SLA goal for 2021
1.5Hours
How do you identify an expedited order in Manhattan
Filter Icon
Customers who receive Assistance spend how much more on average per transaction
$5
What % of Customer Outs should be Zero OH
75%
Rewards Customers spend how much more per transaction
25%
What is the Unassigned Decline Goal for 2021
8%
What is the Fill Rate Goal for SFS?
90%
What is the most frequent problem occurrence in stores
Service
What is at the Top of the Inventory Pyramid
Customer Experience
What are the 3 E's of Rewards
Enroll, Earn & Enjoy
23% of our customers wait HOW long for curbside pickup?
10+ Minutes
$3 Million
What are the two most important things to our customers when picking up a BOPIS order?
Speed & Accuracy
Where does the Inventory Accuracy Pyramid begin?
Truck Process
What % of Endcaps are to be Price Pointed
75%
What % of Total ECOMM orders were BOPIS in 202
68%
What % of SFS orders were declined by Stores in 2020
40%
$13.15
In-Stocks is apart of which Store Operations Pillar?
How many units of product did we receive in 2020
280 Million