HUMAN RESOURCES
TRUCK
FRAMING
CUSTOMER SERVICE
FAMOUS DOGS
100

WHAT IS ANOTHER NAME FOR SERVICE TEAM MEMBER

WHAT IS SEASONAL

100

Michaels truck process revolves around SISO.  SISO is an acronym for?

What is Store In Stock Optimization

100

Can you stack frames.  Example- Double, Triple plus stacking

What is "yes"

100

You make points with this program, know about all of the great things coming before anyone else?

What is Rewards

100

MY BEST FRIEND IS SHAGGY

WHO IS SCOOBY DOO

200

WHAT IS DRIVE RESULTS?

WHAT IS A COMPETENCY

200

SISO is important but, so is DR.  DR stands for?

What is Directed Replenishment

200

A small piece of moulding which fits inside a larger frame or, typically underneath or in between matting, used for decorative purposes

What is Fillet

200

What do you call the place in the front of the store where greeters find themselves most often greeting the makers as they come to shop?

What is Home Base

200

I was in a movie called ______ Come Home!  And, hint- my breed is Collie

Who is Lassie

300
WHO HAS 18 HOUR SHIFTS FOR PEAK?
WHO IS SERVICE TEAM MEMBER
300

HINO is an Acronym for?

What is High Inventory, No Overstock

300

Michaels Manufacturer for mouldings and frames

Who is Artistree

300

What do we say to a maker when they enter the building as a greeting?

What is "What can we help you make today"?

300

Theres no need to fear _____ is here!

Who is Underdog

400
WHAT IS APPLAUD

WHAT IS RECOGNITION

400

Role Clarity who manages the Truck Process

Who is the Inventory Manager
400

True or False- you always start to sell any and all custom framing by asking the customer how much they want to spend?

What is "NO".  Elaborate

400

What makes GREAT customer Service?

What is GREAT people

400

My best friend is Woodstock and my owners first name is Charlie?

Who is Snoopy?

500

EXTRA PT CEM FOR HOLIDAY

WHAT IS E VOLUME

500

What happens when you move product from one space to the next

What is locating

500

The measurement of the space behind the inner lip of the picture frame between the lip and the back of the frame

What is a Rabbet

500
Michaels internal customer experience channel that measures OSAT and customer feedback

What is VOC

500

I just had a movie that had my first name listed and my color as the THE BIG RED DOG

Who is Clifford

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