Who's Who! at NVI
On July 23rd, 2025, this GM will be celebrating their one-year anniversary.
Who is Kimberlee Winterlee?
Our philosophy and reoccurring theme from our kickoff meeting and today center around these two principles.
What is "saying yes and one more in 24"?
The BIGGEST, most controllable expense, that we as managers are responsible to control.
What is Payroll?
You need to ______ payroll and match sales performance in order to ensure you are meeting the Payroll % for the period.
What is Leverage?
A patient favorite and a recent winner of Doctor of the Year.
Who is Dr. Jonathan Elin-Calcador?
Per the Doctor Partnership Report, the goals for appointment confirmation are _% and show rate _%?
What is
Confirmation: 90%
Show Rate: 60%
This number of remote exams need to be performed in office to cover the cost of having the remote examination lane open for a full day.
What is 8?
If your actual sales are trending lower than your budgeted sales, you should be adjusting your payroll in this direction to ensure you're meeting % goals.
What is Down/Less?
An avid lover of their Frenchie named Dax, this person is also a lover of Jordan shoes and Jeep Wrangler's. They joined the EGW family earlier this year.
Who is Chris Lovett?
The number of Purchasers, divided by the total number of exams seen on that day generates the formula for this.
What is Exam Conversion?
If your office had a deficit following an inventory count, or you had manually completed an inventory adjustment, that will reflect on your P&L as this.
What is Shrink?
If you are exceeding your budgeted sales, you should be _____ your payroll to accommodate for the increased traffic.
What is increasing?
Effective earlier this month, this 17-year veteran is our HRBP?
Who is Keisha Jordan?
Based on past 13-week CSAT, shopping experience results, this category ranked the lowest:
Time Waiting to Complete
Price Expectations
Frame Finding
What is price expectations?
These products and services listed on our monthly P&L report share a 100% profit margin.
Visual Field Exams (and Retinal Imaging)
Product Protection Package (PPP)
This is the amount of dollars budgeted to each office for overtime that is listed on your P&L in addition to regular hours.
What is Zero?
Taking over the role of the Chief Store Officer, this person is stepping into a pair of very seasoned shoes to fill, previously held by Sharon Pettit.
Who is Mark Banner?
The last form of communication between the office and patient to ensure that they are satisfied with their product and experience at Eyeglass World.
What is 5 Day Callbacks?
This 'other cost of sales' line items represents one of the districts biggest areas of opportunities?
What is remake and warranty?
This report is sent by the DM and replaced the Report Card on the huddle board?
What is Biweekly Report Analysis?