Dress Code
What is the Acceptable footwear?
Black Non Slip Shoes
What is the correct temperature is climate controlled buildings for summer and Winter?
55 winter
80 summer
What should be filled out everyday?
Daily Checklist and Deposit Tracker
When a customer comes in what is the first thing we should do?
STAND UP
In the website browser address bar what does www stand for?
World Wide Web
How should our uniform shirts be worn?
Tucked In
How long are we required to keep walk thru’s?
7 years
What 4 things are we expected to check during daily lock check?
Stickers
Picking up trash
Check for Vacant Units
We should always _____________ the sale?
Assume
Power outages the us are mostly caused by what?
Squirrels
What things are not acceptable in our dress code?
Open toe shoes/Cargo Pants/Green Hair/Dangling Earrings
What type of checks can be taken when customer is in Auction Status?
How often should we clean office/bathrooms and take out trash?
EVERYDAY!!!
What step in the sales process do we ask about the value of the customers items?
Assess Needs
What was the first soft drink in space?
Coca Cola
What are acceptable pants in our dress code?
Khaki or Dark Colored Pants/ Cargo Shorts/ Capris
What‘s the best way to control property expenses?
Order only what you need!
What is the proper way to clean units?
Sweep/Vacuum Remove Debris
Wipe walls
Wipe doors front and back of unit door
Mop/change rope/change light bulb if necessary
If a customer does not want to rent today what is our next step?
Ask why/Overcome Objections
Offer Future Move-In
Make a reservation
What year were the first Air Jordan’s release?
1984
What is the amount of our allowance? When is it distribute?
$150 for Uniforms and $75 for Shoes
Distributed the first of the month after your anniversary.
When are P-Card receipts due? What is the email where we send our invoices to?
21st
EXRStoreInvoiceCapture@ConcurSolutions
What do we do when we find a unit open with items in it? How long do we wait before we charge lock and mail key?
Call Customer
take picture of unit (inside/outside)
overlock
Add auction tag
24 hrs
Name the steps of the sales process?
Prepare
Greeting
Assess Needs
Present Solution
Answer Questions and Ease Concerns
CloseWho named the Pacific Ocean?
Ferninand Megellan