General
who is covered for DOC
MAIN DRIVER
If a policy holder is declaring an additional drivers Conviction what must we ask the customer.
If permission was granted.
How many days in advance does a customer get a renewal invitation
21 days
True/ False
Spouse/ Partner have automatic Auth
True
How many vulnerabilities can be logge don the customers policy
As many
If a csustomer says he has shopped around what process do we follow
Retentions
If the main driver asks about DOC WHAT ARE THE 4 THINGS YOU MUST AKE THEM AWARE OF
restricted to the main driver only
must have permission from the owner
Cover is restricted to Third Party Only
over 25 years age
What is Direct line Contact centre administration fee
£0/ dont have
True or False
Customer must still be educated even though they are happy with the renewal price
False
True or false?
Dl,CIC & PRIV customers get a Courtesey car as standard.
False
Direct Line, Churchill and Privilege all have the same cancellation fee?
True/Yes
If the custoemr was aay on HOLIDAY/VACATION the time of tthe renewal. he calls in 3 days after the policy has expired. Can the policy still be renewed.
Yes
What is TRU Abbreviated for
Technical Refereal Unit
Customer contacts us to advise that they will be collecting their new vehicle on a later date than originally planned. The vehicle change has already been processed and paid for. What option should be selected when handling this request?
TAV