4's
What are the 4's & what is their objective?
Jones Effect
Indifference
Fear Of Loss
Sense of Urgency
Objective - To raise customer's impulse to buy.
What are the 5 steps to a conversation & what is their objective?
Introduction
Short Story
Presentation
Close
Rehash
Objective - To help you navigate through a sales conversation in a systematic way.
What are the 8 Great Work Habits and what is their objective?
Be On-Time
Be Prepared
Work A Full Day
Work Your Territory Correctly
Have AND Maintain A Positive Attitude
Understand Your Opportunity
Respect Your Co-workers, Clients, & Customers
Take Control
Objective - Create awesome work habits that lead to massive success.
What do these acronyms stand for?
FFF
TTT
RRR
Feel - Felt - Found
__________
That's exactly why I am here
That's the best part about it
That's why people are switching over
__________
Read - Relax - Relate
What is Swan Theory?
How much to discount when port your number over? switcher offer
$250
Iphone 16 128gb
$1100 off
Your customer says they are in a rush, which impulse factor should you use?
SOU - Sense Of Urgency
Amber uses her side by side to compare services and prices for the customer, to paint a better picture and sizzle the deal. Which part of the 5 steps of the conversation is Amber on?
Presentation
Amber is always 5 minutes early to our meetings. Amber always has her materials charged and ready to go. Which two of the 8 Great Work Habit is Amber demonstrating?
Be on time
Be prepared
KISS
KILL
Keep It Short & Simple
Keep It Long & Lengthy
What is Gumball Theory?
Systematically understanding and using the Law Of Averages in your favour. If you play the same machine over and over and over again, you are statistically more likely to WIN.
How much do you get when you dont port a number over (new number)
$100
iphone 15 pro max
$1100 off
Amber is giving her customer options to choose from. She offered the customer the Extra package or the Premium, package. Which impulse factor is Amber using?
Indifference
Jai using hes BEAST factors to engage with a new customer. Which step of the 5 steps of a conversation is Jai on?
Introduction
Matthew has been rejected in the field multiple times throughout the day. It is now 6:35 PM, and Matthew is still very optimistic and knows that she will close a sale by the end of the day. Which one of the 8 Great Work Habits is Matthew demonstrating?
Have AND maintain a positive attitude
CPR
______
FORDS
Creating Personal Relationships
_________
Family/Friends
Occupation
Recreation
Dreams/Desire
School/Sports
What is QVC Theory?
Using all 4 factors of impulse simultaneously, just like the QVC channel.
How long is ATT agreement for
36 months
2nd tier
$830 off
Nestor mentions to his current customer how much $$ he saved his last customer by switching over to our services. Which impulse factor is Nestor using?
The Jones Effect
Lily is going over the customer's new order. She is verifying their installation time and date, equipment and package, and sharing cell her phone number with the customer. What step of the 5 steps of the conversation is Lily on?
Rehash
Nestor is working very hard in the electronics department, covering all the aisles, and engaging with every customer. Nestor continues to work the department thoroughly all the way until the end of his shift. Which two of the 8 Great Work Habits is Nestor demonstrating?
Working his territory correctly
Working a full day
BEAST
Body Language
Enthusiasm / Eye Contact
Awesome Attitude
Smile
Timing / Tonality
What is Bullet Theory?
Name the main 6 bullets.
Knowing your product's strengths and sharing those with the customer in a systematic way while maintaining a good pace.
Trade Ins
Port discounts
Unlimited everything
Premium data
Access to a personal Account Manager
The Giftcard promotion
whats the name of the 4 plans we have?
Extra
Premium
55+
iphone 11
$350 off
3rd tier
Lily reminded his customer that the promotion is valid only for today while she is in the store. Which impulse factor did Lily use?
FOL - Fear Of Loss
DJ asked the customer for their address, phone number, and pre-empted them about the credit check, and taking control What part of the 5 steps of a conversation is DJ on?
Close
Gage is faced with a rude customer. Gage gives the customer the benefit of the doubt and respectfully disengages. Which one of the 8 Great Work Habits is Gage demonstrating?
Respecting your co-workers, clients, & customers
QTQP
_________
AIR
Quality Time with Quality People
_________
Acknowledge Ignore Resume
What is BOLT Theory?
Bull - Indifference
Owl - Fear Of Loss
Lamb - Jones Effect
Tiger - Sense Of Urgency
How does Next up anytime work
1. can upgrade anytime
2. get full trade in discount when you upgrade
3. only have to have for 1year
samsung s24 ultra 256gb
$1000
full trade tier 1
Which is the most important impulse factor?
ALL 4 Impulse Factors are equally important!
Jones Effect
Indifference
Fear Of Loss
Sense Of Urgency
DJ's asking qualifying questions about what the customer currently has, and what they are looking for. DJ actively listening for problems that the customer is facing with their current provider. What part of the 5 steps of a conversation is DJ on?
Short Story
By Caden committing and putting in the work ethic for two years he will be in a management position earning a 6 figure income. Which one of the 8 Great Work Habits is Caden on?
Understand your opportunity
TC
LOA
Take Control
Law Of Averages
What is STOP Sign Theory?
List the top 8 STOP Signs.
Stop
Take
Out
Pen / iPad
Just moved
Body Language
Silence
Future Talk
Competitor Bashing
Comic Book Words/Hospitality
Ask Questions
Self Jones
What does customers pay when approved at the point of sale
Taxes on phone
iphone 8 plus
give a tier offer phone dont required trade in