Overview A
What is Fianstra case for change
M2021
How many errors are allowed as per 6Sigma
3.4 per Million
What is 6sigma equivalent to in %
99.996%
What is the equation for PCM
E = Q * A
What does COPIS stand for?
Customer, Outputs, Process, Inputs, and Suppliers,
What is PE
It is a mindset, it's a way of thinking, a culture
What is six sigma thinking?
Removal of variation
What are the 6sigma controls
Accuracy and Precision
Three biggest mistakes during a big change (PCM)
Poor sponsorship, Ignoring the impact on employees, Ineffective Communicaiton
What is the 80/20 rule
20% of causes have 80% of effect
Explain TOC
all parts must move at the same pace - cause & effect logic
What is the formula for 6sigma
Y as a function of X - Y = f(x)
What is lean thinking
removal of waste
What is blackhole effect
Occurs when managers do not sponsor the change and therefore, the targets beneath them do not adopt or support the change
What are the tools to capture the VOC?
Customer Complaints, customer dashboards, surveys, personal interviews, focus groups and social media
Does quality take us to 6Sigma? If yes, then why? If no, then why do we do it?
No - Focus on Prevention - 6sigma is about prevention
What are the 8 forms of waste
DOWNTIME
Who is the change sponsor, agent, target & advocate
Initiating Sponsor – AUTHORIZING, FUNDING, BUSINESS OWNER, STRATEGIC DIRECTION/GUIDANCE, SUPPORT
Change Agent - RESPONSIBLE FOR IMPLEMENTING THE CHANGE
Change Target - INDIVIDUAL OR GROUP WHO MUST CHANGE
Change Advocate - INDIVIDUAL OR GROUP WHO WANT TO ACHIEVE A CHANGE
What are the 3D in PCM
Data, demonstration and Demand
What does CTQ mean and what is its purpose?
Critcal to quality; CTQs are the measurable data that is needed on a product or service that your customers have specified as being a very important requirement
What is the formula for Value Add Efficiency? (VAE)
VAE = Value add time / Total Lead time
Name the TOC Metrics
Throughput, Invsntory / Invasetment & Operating Expense
What's the elevator speech, name the 4 components of it
1.Problem or issue (Case for Change)
2.Vision of the project (briefly stated)
3.Benefits of action (magnitude)
4.What I need from you (varies by stakeholder)
Name at least 4 communication vehicle that can be used during PCM
oFace to face conversation (Formal/ Informal)
oMeetings
oEmail
oTown Halls
Elements of a project charter
Goal Statement
Project Scope
Project Plan
Team Roles & Responsibilities
Communication Plan
Other (i.e. Risks, Financials)