Overview A
What is Fianstra's main goal as per M2021?
Become the most admired, inclusive and diverse employer
What does the customer want?
Simplicity, Proactive service, free of error product, customer feels appreciated
How many errors are allowed as per 6Sigma
3.4 per Million
What is the formula for 6sigma
Y as a function of X - Y = f(x)
What is the flood field analysis
Shows Driving vs restraining forces
What is Fianstra case for change
M2021
What is Process Excellence
Is a mindset, it's a way of thinking, a culture
What is 6sigma equivalent to in %
100%
What is lean thinking
removal of waste
What are the TOC Metrics
Throughput, Inventory / Investment & Operating Expense
What are the 3 biggest mistakes made during a major change for People Change Management?
1.Poor Sponsorship
2.Ignoring the impact of change on employees
3.Ineffective communication
What is the blackhole effect?
Occurs when managers do not sponsor the change and therefore, the targets beneath them do not adopt or support the change
What is six sigma thinking
removal of variation
What are the 5 lean principles
Define value as per customer, Value Stream, Constant flow, Pull/Push - crate on demand, Purusit Perfection - Contimuous Improvement
What is a Vignette?
Shows the vision on the case for change
Explain TOC
all parts must move at the same pace - cause & effect logic
Three biggest mistakes during a big change (PCM)
Poor sponsorship, Ignoring the impact on employees, Ineffective Communicaiton
What are the 6sigma controls
Accuracy and Precision
What is the formula for Value Add Efficiencu (VAE)
VAE = Value add time / Total Lead time
What's the elevator speech
1.Problem or issue (Case for Change)
2.Vision of the project (briefly stated)
3.Benefits of action (magnitude)
4.What I need from you (varies by stakeholder)
What is the equation for PCM
E = Q * A
What are the 3D in PCM
Data, demonstration and Demand
Does quality take us to 6Sigma
No, then what - Focus on Prevention - 6sigma is about prevention
What are the 8 forms of waste
DOWNTIME
Who is the change sponsor, agent, target & advocate
Initiating Sponsor – AUTHORIZING, FUNDING, BUSINESS OWNER, STRATEGIC DIRECTION/GUIDANCE, SUPPORT
Change Agent - RESPONSIBLE FOR IMPLEMENTING THE CHANGE
Change Target - INDIVIDUAL OR GROUP WHO MUST CHANGE
Change Advocate - INDIVIDUAL OR GROUP WHO WANT TO ACHIEVE A CHANGE