Define
This describes the boundaries of the project
What is scope?
This represents data that can be measured, like time.
What is quantitative data?
To be this, a process or action must meet all three criteria
What is a value added?
This "S" represents finding a place for everything
What is "set in order"?
The engine failing to start in your car represents this
What is "Special cause variation"?
Type of process map used to identify the primary elements of a process
What is a SIPOC?
This is a simple statistic that estimates a population parameter such as the sample mean or sample standard deviation
What is a point estimate?
Listening to elevator music while the attendant looks up your account.
What is "waiting"?
This lean six sigma tool is used to help teams categorize process improvement ideas.
What is a PICK chart?
This is also known as the voice of the process
What are the control limits?
This document provides an overview of the project
What is the project charter?
Stating how I feel about telemedicine appointments is this type of data.
What is Qualitative data?
Making more than what is required:
What is overproduction?
This lean six sigma tool used to help teams prioritize process improvement ideas.
What is a C&E matrix?
This tool is used to monitor and identify the activity required to control the critical inputs or key process outputs
What is the control plan?
This explains why the project is needed & how it will support the organization's objectives.
What is the Business Case?
This is used to measure the variation in a Distribution
What is standard deviation?
Use this tool to get to the root cause by asking this question over and over.
What are the 5 Whys?
Also called a poke yoke
What is an error proofing device?
This gives a view of the process and whether it is in control
What is a control chart?
This tool helps align products and services to Customers' needs
What is Voice of the Customer?
This is the t statistic for a sample size of 18
What is 2.110?
Waiting is classified as this
What is waste (non-value added activity)?
This "S" represents effective ongoing application and is most difficult.
What is "Sustain"?
They determine how to control the newly improved process
What is the Project Team?