Serious Situation
What types of emergencies does Mayo Pharmacy Inc. anticipate occurring within its service area?
What is Anticipated emergencies include blizzards, fires, tornadoes, power outages, and acts of God.
Who is responsible for reviewing and addressing formal complaints or concerns at Mayo Pharmacy Inc.?
What is the Manager, President, or CEO of Mayo Pharmacy Inc. is responsible for reviewing and resolving all formal complaints, concerns, or issues submitted by employees or patients. (KEVIN OR DOMINICK)
Under what circumstances are disposable latex gloves required?
What is Gloves are required when handling soiled or potentially infectious items
What should personnel do if a patient has a language barrier?
What does the Code of Ethics state about confidentiality and privacy?
Personnel must work to safeguard the confidentiality and privacy of all patients and individuals served.
What actions will the Manager/President/CEO take if the physical pharmacy site becomes unsafe or uninhabitable?
The Manager/President will determine if the site is safe. If it is not, the President/CEO’s (Kevin's) home or an alternate site will serve as the communication headquarters, and an alternate emergency site will be used for operations.
What is the proper procedure for submitting a formal concern or report within Mayo Pharmacy?
How often is infection control training conducted at Mayo Pharmacy?
What is annually
When will accommodations be made for cultural diveristy?
What is whenever possible
Who said this: "Whenever I'm about to do something, I think, 'Would an idiot do that?' And if they would, I do not do that thing". ?
Who is Dwight Schrute
How does Mayo Pharmacy Inc. ensure continued access to health information during a disaster or power outage?
What is Mayo Pharmacy Inc. uses cloud-based data storage and local backups that run nightly, along with offsite server backups every 15 minutes, ensuring access to all important health information even during disruptions.
If a complaint is received over
What is Feedback and reported concerns are reviewed
What guidelines form the basis of Mayo Pharmacy infection control policy?
What is CDC and OSHA
Will management force personnel to work with patients who have incompatible cultural values or religious beliefs?
What is no
How many tenants are in the Code of Ethics?
What is 12
How often do Mayo Pharmacy employees complete a disaster drill?
What is annually
What should employees or patients do if they have a concern or issue regarding Mayo Pharmacy’s services or workplace conditions?
What is report asap to supervisor or management
What does "SDS" stand for?
Safety Data Sheet
How often will cultural diversity training to completed for all personnel?
What is annually
How and who should you report ethical concerns to?
What is asap and who is Kevin
How many exits are there in the pharmacy?
What is four
If a complaint to received not over the phone, how long does the pharmacy have to reply?
What is five days written acknowledgment received and fourteen days to respond with outcome of investigation
Does Mayo pharmacy have any hazardous chemicals?
Should personnel respect and honor different cultural backgrounds and beliefs?
What is yes
T/F : The reputation of the pharmacy depends on the actions and integrity of its employees?
What is true