DMP
This is where you go if a customer needs a password reset for Virtual Keypad.
What is Dealer Admin?
A customer must be this in order to request a Virtual Keypad login.
What is Master Authority?
This is where you go to search a customer's account.
What is Panel Information?
You can see Actions in this software.
What is MAS?
A user code on a Vista has this many digits.
What is 4?
American House pendants are programmed in this.
What is Remote Link?
If a customer's Virtual Keypad app is not syncing with their alarm system, it's usually due to this.
What is panel communication?
This is how you connect to a cellular system in Remote Link.
What is clicking the connect button?
This is where you go to easily see event history when you're live testing with a customer.
What is Real Stream in Affiliated?
This is the app that customers can use to arm/disarm their alarm system on Honeywell equipment.
What is Total Connect?
This code will have 5 digits instead of 4.
What is an access badge code?
If a customer is not getting notifications from their Virtual Keypad app, this would be the first thing to check.
What is push notification settings?
This is the difference between the two Remote Link downloaders.
What is..Why is? I'm not good at putting these into questions. One downloader handle phone lines, and one handles network & cellular.
A customer calls in, they are a master on the account and requesting access to SeeMyAlarm. They are already set up for text notifications. This is how you would give them access.
What is the SeeMyAlarm checkbox on their contact information?
You go here to send a push test from the radio.
What is Alarmnet?
You DON'T select these 3 options when adding an admin app user for Virtual Keypad.
What is Police Panic, Fire Panic, Emergency Panic?
A customer's badge won't unlock a certain door, but it works on other doors. This is the area that you would check first to make sure it's programmed correctly.
What is the Profile?
This is the part of Remote Link that the American House pendants are programmed in.
What is Zones?
In MAS, you check the billing history here.
What is the A/R History button?
This is where you go to send a password reset for a customer's Total Connect account.
What is Alarmnet?
The Affiliated event history will display this when a badge was swiped but not programmed.
What is "Access Denied - Invalid Code"?
If a customer wants their employees to be able to swipe their badges during business hours, what would you tie the schedule to?
What is the Profile?
These are the steps to connect to a Network panel in Remote Link.
What is build the trap, set the trap, wait for the trap to work?
Since we can't change authority levels to Master/Limited in Affiliated, in the relationship box, you will sometimes see these instead.
What is Manager for Master and Lawyer for Limited?
This panel will have pre-loaded key fob programming that you only have to enter the serial number and tie to a user code.
What is a Lynx 5210?