ERRC
Must have this code from the customer.
What is event log code?
TDN stands for _____.
This perception code is used when the customer is having issues with _________.
DMC stands for______.
What is Data Management Consumer?
True or False: Changing several time zones will affect my data.
What is TRUE?
Will always involve these numbers.
What is Error numbers?
The most common root cause for this perception code.
What is test strips?
"My reader randomly turns off when the test strip is put in."
What is PORT-1?
This code involves troubleshooting issues around_________.
What is LibreView?
The ______ in the pancreas are what is affected by diabetes.
What is beta cells?
There are __ E-Error Messages in the Freestyle Libre 2 User's Manual.
What is 8?
"I added blood to a test strip but the butterfly appeared and reader turned off."
What is TDN-4?
True or False: A test can be done while connected to a computer.
In order to install drivers they must have_____.
What is administrator rights?
Another term for sample test.
______ &_____ generally results in a hard reset on the reader.
What is E-2 & E-9?
"I tried to test my blood glucose but it took over 5 seconds to get results."
What is TDN-7?
"My reading has a blood drop next to it, what does this mean.?"
What is blood glucose test?
They must have _____scans in order for reports to create trends.
What is 5 days worth?
Insulin is a _________hormone.
What is protein?
The operating temperature for the Freestyle Libre 2 & 3 readers.
What is 59F to 104F?
"My reader hasn't provided results for the last few days and I can't remember the last screen I saw before it shut down."
What is TDN-6?
"My test strips won't fit in my reader!"
What is PORT-3?
"I just uploaded my data and now when I look at the reports they seem to have errors."
What is DMC-8?
PORT vs. TDN=__________
What is PORT=When test strip fails to activate the reader, What is TDN= when the test doesn't start (Reader activated).