when can a customer avoid a credit ck and deposit when ordering services?
What is when an account is active 6 months or longer and has not be disconnected
100
How far can you grant an extension without supervisor assistance?
What is 3 days
100
what is ach draft date for cycle 16
What is 18th
100
True or False - The Soft Disc. date changes when someone enters a Promise to pay
What is False
100
Removing prem. channels, downgrading hsd service are examples of what type of work orders.
What is office only
200
Here is where u enter the customer's credit rating
What is cust info box
200
True or False
If not adding a RGU, you can not put account in to a package.
What is True?
200
True or False..
Can you place acct in a pkge when adding a new phone order?
What is no
200
This is where u go to look at the pkge or discounts a customer has on their account.
What is 04 then pricing in blue land
200
True or False
campaigns are more beneficial than bundles
What is false. campaigns or only temporary
300
what is the deposit amount for Ph or cable and hsd?
What is 75.00
300
What is the admin charge?
What is soft disconnect charge
300
What are the credit levels that don't require a deposit?
What is WELLQ, QAULIFIED, LVL 1-6
300
If a customer say they cant pay their bill, what should you do?
What is look at packaging, make sure they in best bundles or campaigns... last but not least, removing service
300
What is required for customer to receive collect calls from jail?
What is call securus
400
What can you do on the 52 screen?
What is change billing address, billing cycle and frequency
400
What do u call removing equipment and adding it back to an account?
What is reprovisioning
400
What happen to the deposits when an acct is hard disconnected?
What is it is subtracted from the balance?
400
How to reactivate service from copyright infringement
What is swap occ steps... (explain)
400
When doing an extension or promise to pay, you would want to ck this screen to make sure nothing is pending
What is 05, tech number assigned to pending work order.
500
automated balancing function for the different service categories.
What is AR TRANSFERS
500
customer LVL 7 and wants new service. B/E, HSD and Phone. what is the installation amount?
What is 20.00
500
What qualifies a customer to have the late fee waived?
What is how many they had has recently and must be paying the bill with the agent at the time of the waiver?
500
Customer wants to be compensated for being out of service for 5 days... how would you calculate using the following? HSD monthly rate is 49.99
What is 8.33.....
formula= total rate/ 30 days then multiplied by days out of service
500
Customer called in with complaint on no sound on channel 131. you have checked equipment and no avail. Would you need to enter a trouble call or service out?