True or False
Workflow
TOC
CCA
100

Will pravastatin 40 mg close the statin use for patients with diabetes? 

True

100

What is the first item on our daily order of operations?

CCAs: Print, distribute, pick up, and reconcile. 

100

What needs to be stated in the encounter note to qualify for a TOC visit? 

The hospitalization has to be mentioned in order for it to count toward TOC closure. 

100

What does the acronym CCA stand for?

Care coordination assessment. 

200

Patient turns 75 on March 1st, 2026, she will still need to complete a mammogram. 

True, if the patient is still 74 at the beginning of the measurement year and has not completed one in the previous 27 months, she will still need to have one done in order to close the gap regardless of turning 75 this year. 

200

You do this first when working a medication adherence task. 

Check the EMR to see if it is still active. 

200

What code can be used to close a medication reconciliation gap? 

1111F 

200

What is the first step in the 3-way reconciliation process? 

Check CCA for completeness; no blanks or incomplete sections. 

300

Patient has in their chart that they cannot take statins due to muscle cramps. This is an acceptable exclusion for the statin medications. 

False, muscle cramps are not an exclusion for statin therapy. 

300

When dispositioning an OM VOL task for a patient in a long-term care facility, what is the correct disposition? 

N/A- Patient in nursing home/ long term care facility. 

300

How may days after discharge do you have to complete a patient engagement task for an inpatient stay?

Schedule patient for post discharge visit anytime between Day 1 – Day 30 post discharge. Visit must be scheduled with a provider. 

300

How many days does the provider have to return a CCA? (Not Arcare)

10 days. 

400

Women age 67 to 85 years of age who have suffered a fracture need to complete a Dexa scan within 4 months of the date of fracture. 

False it must be completed within 6 months of the fracture or 24 months prior. 

400

How many days ahead do you need to work on your pre-visit planning? 

2 business days ahead. 

400

What is your first step when you receive a TOC notification task?

Request the patient's discharge paperwork from the discharging facility. 

400

Where in the EMR do you need to look for codes when reconciling CCAs?

In the billing section and the document note. 

500

Code E28.2 for polycystic ovarian syndrome, excludes patients from the SUPD and SPC measures. 

False, it only excludes the patient from the SUPD measure. 

500

What two types of tasks should not be snoozed or placed on hold unless absolutely necessary? 

Medication adherence and transitions of care due to their time sensitivity. 

500

What three things will exclude a patient from a TOC task? 

Observation stays, Hospice, patients who expire during the measurement year

500

When would you use the disposition other when canceling a CCA?

NEVER! It does not exist. It is a figment of your imagination.  If you think it is the correct disposition, please contact your TL first. 😊

M
e
n
u