Auto
Fire
Health
Life
Service
100

Give three examples of a comprehensive coverage claim?

Windshield, Weather Related, Animal, Theft, Vandalism
100

Can a customer insure an iPhone with a personal articles policy? 

no, personal cell devices are not covered under a personal articles policy. 

100

What is the minimum and maximum benefit amount allowed on a short term disability policy? 

$300 and $3,000

100

What term life insurance products are currently available for purchase? 

Instant Answer term, 10 year term, 20 year term, 30 year term, 20 year term return of premium, 30 year term return of premium

100

What is the fee amount for a late payment?

$10

200

Does emergency road side cover key replacement? 

no, it does cover unlocking your car but does not cover key replacement. 

200

Does dwelling cost included the replacement of land?

No, dwelling coverage only covers the cost to rebuild the home not to also purchase or replace land. 

200

What are the two benefit periods on a short term disability policy?

one and three year benefit periods

200

What are the two ways to withdraw your cash value from a universal life policy? 

Policy Loan or Policy withdrawal 
200

When taking a payment is the three digit CVV code required?  

Yes, as of February 27th, 2025 this is required for card payments.

300

What is the uninsured motorist deductible set by the state of TN?

$200

300

What does back up of sewer and drain cover?

  1. Sewage Backup: Damage from sewage overflow due to blockages or failures.
  2. Drain Flooding: Coverage for flooding from sinks, toilets, or floor drains.
  3. Cleanup Costs: Expenses for cleanup and repair of affected areas and belongings.
300

What are the four health products State Farm currently offers?

Short Term Disability, Long Term Disability, Supplemental Health, Medicare Supplements

300

What does waiver of premium provide on a life policy?

If the Insured becomes totally disabled prior to age 60, all future premiums will be waived. If the Insured becomes totally disabled on or after the anniversary in which the Insured is age 60 and prior to the anniversary in which the Insured is age 65, premiums are waived until the later of the third anniversary after total disability and the anniversary when the Insured is age 65. Waiver of Premium for Disability coverage terminates on the anniversary when the Insured is age 65 and the premium charge ends at that time

300

Where do you go in ECRM to file a glass claim?

Customers ECRM page, claims tab, report glass claim

400

Explain underinsured motorist coverage 

Underinsured motorist coverage (UIM) is a type of automobile insurance that protects you in the event of an accident where the other driver is at fault but does not have enough insurance to cover your damages. It is particularly useful in situations where the other party's liability insurance limits are lower than the costs associated with injuries or damages you incurred.

400

What does the Home Systems Protection Endorsement provide? 

covers the repair or replacement of home systems and appliances, including major appliances, electronics, and systems like heating, cooling, plumbing, and electrical. This endorsement protects against breakdowns due to mechanical failure or power surges, which may not be covered by standard homeowners policies.

400

What are the three elimination periods on a three year short term disability policy?

30, 60, 90 days

400

At what age does the Children's Term Rider stop covering a child? 

until the earlier of the child's age 25 or (bonus points if you get this part) Insured's age 65 and the premium charge ends at that time.

400

How many times in a calendar year are you allowed to waive a returned payment fee?

One time per calendar year

500

What does travel expenses cover?

Pays up to $500 total for the following incurred expenses for all persons when your car is not drivable as a result of a loss that occurs more than 50 miles from your home: meals, lodging, and transportation home or on to your destination and the return trip to pick up your car.

500

What does dwelling extension cover?

Protection for garages, sheds, fences, and other outbuildings.

500

Name at least 5 supplemental health insurance plus payout benefits

Hospital Admission, Hospital Confinement, Intensive Care, Extended Care, Emergency Accident, Outpatient Surgery, Hospital Observation, Ambulance (ground), Ambulance (Air)

500

What does paid up additions provide on a life policy?

Additional paid-up insurance purchased with dividends earned on the policy. This increases the total death benefit payable upon the Insured's death. Paid-up additions are eligible to receive dividends. This amount is not guaranteed.

500
How long is the grace period before a late fee is applied to your billing?

5 days

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