IDA
What tabs does not belong? House History, Optimum ID, Activity Log, Interactions?
What is Optimum ID ?
Which E TV package not includes DVR or Pause/Rewind Live TV?
What is Entertainment TV?
What is the main use of IDA?
What is Activation and Provisioning Tool?
What is cost for the Total Care +
What is $20 plus tax?
What KDB is used for ?
What is Gather information for articles?
What can you verify inside Billing summary? Choose 3
What is Notes, Billing cycle, last payment date , last payment amount (30,60,90 days past balance)?
How many channels are included in the Extra Tv?
What is 125+
What type of calls do use for WHA?
What is Optimum Activations?
Service fees are no more than$99 is required per claim You home Tech will be repaired , replace, and/or reimbursed?
What is NO? ( $99 plus tax)
True or False Can you view customer bill inside of KDB?
What is True?
True or False : Is IBA located in IDA?
What is True
What E TV package is best for a family ?
What is Everything TV?
What are two ways to access WHA?
What is KDB and Lightspeed?
what is required for a quality tailored offer for total care +
what are active listening, discovery and engagement questions, probing questions and life style questions?
True or False: You cant locate Outage board handling playbook inside KDB?
What is false?
If you want to locate product services, rate codes, or promotioms applied to the acount where would you go?
What is Products and Promotions?
what are three streaming Apps can you use for Optimum Tv?
What tool need to be open to use WHA to conduct activations?
What is IDA?
What is a good a rebuttal to expensive / budget issue?
What is ? COST,
Is KDB required on every call?
What is Yes?
What are one of many tools you can access in Equipment information in IDA?
What is Outlet, equipment type, equipment number, description. and rate code?
True Or False: East and West coast channels are the same and include same channels?
What is False?
True Or False: Can you access WHA in the web browers?
What is True?
Are laptop covered for drops, spills, cracked screens?
What is No? Laptop are not covered only Tablets?
Where can you find the HyperLinks for tools inside of KDB?
What is Feedback on KDB articles?