IDA
What tabs does not belong? House History, Optimum ID, Activity Log, Interactions?
What is Optimum ID ?
Which ETV package doesn't include DVR or Pause/Rewind Live TV?
What is Entertainment TV?
What is the main use of WHA?
What is Activation and Provisioning Tool?
What is cost for the Total Care +
What is $20 plus tax?
What KDB is used for ?
What is Gather information for articles?
What can you verify inside Billing summary? Choose 3
What is Notes, Billing cycle, last payment date , last payment amount (30,60,90 days past balance)?
How many channels are included in the Extra Tv?
What is 125+
What type of calls do use for WHA?
What is Optimum Activations?
TRUE/FALSE some device service fees are $0?
What is TRUE? ( THE HIGHEST SERVICE IS $99 plus tax)
True or False Can you view customer bill inside of KDB?
What is True?
IBA is located in IDA
FALSE
What E TV package has local and national sport ?
What is Everything TV?
What are two ways to access WHA?
What is KDB and Lightspeed?
what is required for a quality tailored offer for total care +
what are active listening, discovery and engagement questions, probing questions and life style questions?
True or False: You cant locate Outage board handling playbook inside KDB?
What is false?
If you want to locate product services, rate codes, or promotioms applied to the acount where would you go?
What is Modified Services?
what are three streaming devices can you use for Optimum Tv?
What is Apple Tv, Optimum Stream, Optimum Tv?
WHATS DOES WHA STAND FOR
What is WHOLE HOME ACTIVATION?
TOTAL CARE PLUS INCLUDES 2 HOME INSTALLATION FOR $49 PER INSTALL?
What is ? FALSE, (it includes 1 home install for $49)
TRUE/FALSE Is KDB required on every call?
What is TRUE? (when possible)
What is the Equipment Information tab in IDA used for?
What is change Outlet, verify equipment type, equipment number, description, and rate code?
True Or False: East and West coast channels are the same and include same channels?
What is False?
True Or False: Can you access WHA in the web browers?
What is True?
Are laptop covered for drops, spills, cracked screens?
What is YES?
Where can you find the HyperLinks for tools inside of KDB?
What is Toolbox and Quicklink?