Basic Dockside
Great Lakes Questions
Are you kidding me?
Chicago History
Customer Challanges
100
Q)How long are the sails? A) What is “most sails are 75 minutes long” Bonus Q) What sails break the 75 minutes rule
What is 75 minutes, and and Special Events and Maps
100
How deep is the lake?
What is “Lake Michigan is 925”
100
Does the Windy Actually Sail?
What is yes, and we set sails once we are out of the fair way (ZM)
100
When was the Great Chicago Fire
What is 1871
100
What do we do if we see an infant in the line? Additional what do we do if we see a stroller? 3 part question
What is -inquire if the baby has a ticket, -check the stroller and -encourage little ones to stay on the main deck
200
How many sails a day does the Windy Usually do
What is 7 (RO)
200
What is the deepest Great Lake and how deep?
What is “Lake Superior at 1332’”
200
When on the rig barking, Other than the wind, how is the Windy powered?
What is LIGHTNING! PURE LIGHTNING (ZM)
200
When was Chicago incorporated as city?
What is March 4, 1837 (ZM)
200
Is the windy wheelchair accessible?
What is no. However, if the party can get the individual down the stairs, the customer is welcome to join us. (RO)
300
What kind of ship is it?
What is a Four masted Top-sail Gaff Rigged Schooner. (ZM)
300
The Great Lakes comprise this much of the world’s fresh water?
What is 20% (RO)
300
What do you say when a customer says,"Pirates on the great lakes, yeah right"
What is agree that its kinda a strange idea and invite them to come out and hear the real history!
300
What’s on the Chicago flag?
What is A) 3 white stripes for the North, South, and west sides of the city, 2 blue stripes for the river and the lake, 4 red stars for The Columbian Expo, Worlds fair of 1933, Great Fire of 1871, and the establishment of Fort Dearborn (ZM)
300
What do we do when someone appears to drunk for the ships safety?
What is Immediately inform the Captain and Sr. Deck and make sure the bartender knows. If possible do not let this guest on board
400
Can I bring alcoholic drinks?
What is No, but the Windy does have a full bar in the aft cabin (RO)
400
What is the definition of Piracy that we use? And who coined this definition
What is“High Crime on Open water”and Henry the 8th
400
Finish this customer qoute "Let's sit on this side so that we can see..."
What is "the water!"
400
With in reason when was Chicago one of the biggest ports in the world?
What is Mid to late 1800's
400
What is the proper procedure if you notice a customer/passenger being loud/disruptive on the main deck during a sail.
What is Cleverly suggest or escort them to the Fore or Aft deck so the programming can continue.
500
Q) Do you sail in the rain?
What is yes, the rain won’t stop us. Lightning is a different story (RO)
500
What are those things out there on the lake? What is their purpose?
What is “The Floating Circus Tent”, “The Sail-By KFC”, and What is the Cribs (RO) and they filter water from the lake for Chicago
500
Finish this customer quote "What are those big White things up there?
What is "the sails"
500
Navy Pier is one of the piers conceived in the Burnham Plan. How many total plans were there supposed to be and who was the oft over looked co-author?
What is 5 and Edward Bennet
500
A customer is being discourteous, belligerent and down right mean.
What is keep your cool, try to be of service, get back up and if necessary call security
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