Not Manufactured, Your Honor
This one-click mistake on the application — picking manufactured or mobile home by accident — is the single most common reason AMs ask UW to reopen a docket.
What is selecting the wrong property type?
This promo now shows up automatically for qualified homeowners in their Estimate and Initial Offer, with a self-serve opt-in
What is Gold Cap
For a title holder who's out of the country during closing, AMs have asked whether signing can happen at one of these instead.
What is a U.S. Embassy?
The maximum amount of any investment based on a percentage of the value
What is thickness
The process of a Homeowner working directly with the Title Company
What is Title Curative
Checking this third-party database to confirm a home's classification
What is CoreLogic
Homeowner lives in the state which restricts us from going in 1st lien position
What is N. Carolina?
AMs have asked whether this legal tool lets someone sign closing documents on behalf of a title holder who, for instance, has dementia.
What is POA (Power of Attorney)
How we calculate the amount of the investment based on these 2 calcualtions
What is CLTV or Thickness
Paired with "you're taking my equity", this objection earns it's own spot in top objections from a homeowner
What is "too expensive"
Even when a homeowner's soft pull shows a score in the 500s, a docket can still come back rejected for this reason
What is a "No Score" rejection?
The specific starting point where Point begins sharing in future growth
What is the Appreciation Starting Value
If an applicant's spouse is on title, this additional document can be generate automatically for the applicant to sign allowing the spouse to ask questions and receive updates without the applicant present.
What is Additional Signer Form sent via DocuSign?
Home value is 139,900
What is a rejection
This is something is extremely important to ensure consistency in message delivery, recalling important facts and something you hear Anita say ALL THE TIME
What is "Leave good notes" or what is notes
When a docket's Slack channel has been archived you can do this to rejoin and unarchive
What is click on "slack" in the docket to rejoin (and unarchive the channel)
Home value is $4,800,00.00
What is above our allowed value, unable to proceed
This document can be electronically signed by the applicant to allow a non titled person to have access to ask questions and be provided updates without the applicant present
What is 3rd Party Authorization Form sent via DocuSign for electonic signature
This reference guide is used alongside a Pricing Worksheet or when speaking to a Homeowner to understand our pricing logic
What is CLTV Cheatsheet or CLTV guide
The process we provide to a homeowner when they do not agree with their appraisal and want to provide additional information or comps
What is an Appraisal Reconsideration Form or Recon
This should be done when the homeowner mistakenly clicks "yes" to mobile or manufactured home
What is submit a new application and click the correct answer
Homeowner has a mortgage balance of $558,000, home is valued at $675,000 and credit score is >700
What is ineligible based on CLTV of 73%
675K x 73% = 492,750
AMs have asked whether a homeowner needs to be on this document — not just the deed — for the application to move forward.
What is the application
The tool an Account Manager can leverage to give examples to a Homeowner, who is encourage to open and review alongside the AM
What is the Cost Estimator
Setting expectations at the top of a Product Call is call what
What is Upfront Contract