EXCEPTIONS
These are claims that the DOL/Mileage do not match. We edit the claim and open the Eval to enter the Mileage, Kind of Mileage, and DOL.
Blind Exceptions
Tells the settlement, taxes, deductible, actual cash value. Looks like a breakdown of #s – a math problem.
Total Loss Breakdown/Worksheet
This is a letter from Insco explaining cause of loss. (Acts of God). Letter must state Police Report Not Filed and a detailed narrative and clear which vehicle is the insured’s
Cause of Loss Letter
Document specifies terms and conditions of the loan and lease agreement
Contract
Legal document that Insco requires of the insured to complete and sign giving the Insco power to pay the settlement amount to the lienholder and receive the title
POA
These claims are a catch of all that need to be reviewed for the Settlement Breakdown Amount.
PIF Double Blind
This document includes ACV and compares the total loss to similar vehicles in the area.
Insurance Evaluation
Title Instructions
Stickers or other format showing original cost and features of car
Invoice
The reply from Insco to respond to the Negotiation Dept’s payment follow-up.
Insco Payment Followup Reply
These are claims that are not read by OCR and are caught here. These are treated as 1st Reads and relate if at all possible.
OCR Not Completed
This is an itemized list of damages and cost to repair them.
Damage Estimate
Depicts vehicle damage
Photos
Aftermarket product that provides service to vehicle after purchase such as mechanical, tires/wheels, etc.
Product Warranties
Copy of the check showing insurance has issued.
Insurance Settlement Check
These claims are not associated or related and have been completed in 1st Reads. These need to be reviewed, but also try and relate them again.
2nd Review Needed-Unrelated Documents
This is a proof of coverage document including VIN, Policy Period (beg/end dates), Limits/Deductibles.
Declarations Page
If this letter has any accident details or cause of the accident - this document is invalid. If anything else is on the letter it is not coded. May contain a settlement amount and advises they are handling the claim.
Total Loss Letter
An agreement between the customer and vendor to purchase GAP insurance which provides additional coverage after insurance pays for a total loss. The doc describes the parameters of coverage, cost, terms.
GAP Addendum
Provides a list of needed documents required to complete a GAP claim. May be in a checklist or letter form
GAP Vendor Required Documents/Checklist
These are any claims that are missing Settlement Offers, but the OCR has coded them at Total Less Breakdown/Worksheet.
Settlement Breakdowns Missing Offer Amounts
Documented description from law enforcement detailing the accident, theft, or loss. Has party, vehicle information, narrative and usually a drawing.
Police Report
Only code if there is nothing else with this document/If only identifiable piece of info located on the document is the request. If this is part of a multi-page document ignore
LOG
Shows the names of the owners of the vehicle, any outstanding liens on the property, Issued by the State Dept of Motor Vehicles. Can be an electronic as well
Title Copy
GAP Final Settlement