Releases
What are the requirements to release a SWB?
Shipments must have sailed
Payment must be made
Customer must have credit if payment has not been made
True or False we charge for amendments
True
Can place of Origin issue Arrival Notice?
No this is always issued to the consignee from the destination office.
Under which screen can we find the Revenues TAB
S8100
When was Hapag-Llyod Founded?
1970
Can we release SWB if OBL release Approved box is not checked?
Yes, Because Fis Greys it out anyway not relevant to SWB
How much is a charge for amendment after vessel has sailed?
$130
True or False no extra steps have to be taken when processing amendments when there is a AN on the booking.
False
Names the software that we use at Hapag
FIS Aka Freight Information System
What is the name of the customer service director?
Brandy Brown &
Dharurkar, Abhijit
For SWB do we require a draft approval?
We recommend customers to submit Draft approvals for all bookings, but it is not required.
How much does an Invoicing amendment cost the customer?
$100
True or false Destination sends our Arrival notice before the vessel sails.
False
Under which screen can you find older documents?
Archive Screen D0010
Where is Hapag Llyod main office ?
Hamburg
When do we reach out to destination regrading a release
When customer has requested a released at destination.
If SI was sent in on time however information was incorrectly provided by customer will Hapag make changes for free?
Only if it's within the Free changes window otherwise, they will have to pay either $25 or $130 per amendment fee.
When is an arrival notice issued by Destination?
3-5 Days prior to vessel arrival
When logging into FIS what is entered in the organization field?
HLAG
What is the name of our CEO?
Habben Jansen, Rolf
Please explain all the steps required to do a release at destination.
Check if the vessel has sailed
Check if payment has been made or credit is present
Check if draft approval is submitted and states RAD
Check the OBL box Make sure it is check by another person on documentation this confirms that the OBL is okay to be released.
Make a note on screen D1110 screen "this is okay to be released to destination" Khojain 1/2/2025
Change place of issue to destination location
Send Destination an email or subcase per country requirements
Send customer copies and email that release has been complete.
Please explain the entire process of making an amendment if the shipment already has the arrival notice.
Check that corrections were submitted on FIS
Reach out to the destination and seek permission if we can process the changes that the customer is asking for. Also ask about any fees associated with the charge
Then send a message to the customer letting them know what Dest answered. Be sure to include any fees. Once customer approves make the corrections add the fines and report back to Dest and customer.
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The documentation monitoring Screen is also known as...
(looking for the numeric code)
D1040
What is Hapag's Catch Phrase?
We care. We move. We deliver