Can we send
Can we send a document by text message?
No
What is an amendment?
A Dec page with recent changes made on the policy
How would you resend a copy of the policy regular mail?
Click the Send Copy of Policy button at the top of Policy View to open the Miscellaneous Utilities window.
How long will it take for the renewal to send to myaccount if its set up on epolicy ?
24-48 Hours
What document would you pull to send majority of documents?
Documentation Requests
RA solutions Doc 181022074251362
Customer calls in to get the renewal sent to them regular mail can we send this?
Yes
What is a statement of accounts?
A Statement of Account (SOA) is a status listing of all credits and charges to the account including the reasons for them.
How would you send a FS1 form?
Fax to DMV Headquarters in Raleigh (919-733-6949).
How long does it take to send a customer a letter of experience?
7 business days regular mail.
What document would you pull up to send a DL123 form?
North Carolina DL 123 Request
RA Solution Doc 190606172144066
Someone calls in from the local agents office, they are able to give the agents name but cant give you the agent # and they just need the Dec page for a customer can we send this?
No
What is a contingency?
It is a manual typed up letter of coverages to show proof of coverage in a situation where a document can not be generated.
How would you send out a statement of accounts?
IPS, Fulfillment
How long does it take to send out a contingency?
SPL 30 minutes, manually generated can be faxed while on the phone.
What document would you use to send out an FS1 for North Carolina?
Sending a North Carolina FS1
RA solutions Doc 181110085417753
Power of Attorney listed on file calls in without the customer and requests a document can we send the document to them?
Yes
What is a DL123 document?
The North Carolina General Assembly has enacted legislation to require some (but not all) license applicants in NC to submit Proof of Auto Liability Insurance Coverage in order to obtain a NC Driver License.
How would you send proof of insurance to someone in HI if they want a paper copy?
E-mail the completed template to the Honolulu Market Claim Office using the e-mail address: HITempIDCards@allstate.com.
How long does it take to send payment receipt?
Payments taken in IPS prior to 7:00 PM (CST) will be available in Alliance the following day or in 1 business day. Business days exclude Saturdays and Sundays.
Payments taken in IPS after 7:00 PM (CST) on Friday will be processed on the following Monday and available by Wednesday.
What RA document would you use to send out Proof of insurance cards for a web bound policy?
Proof of insurance for policy purchased online
RA Solution ID 181030141921471
Police officer calls in to get a document without the customer can we send the document to the officer?
No
What is a policy jacket?
A policy jacket provides a general overview of policy features based on the product line and company, including coverage descriptions, as well as detailed terms and conditions of policies in that company
How would you send a copy of the policy jacket?
Create a follow-up activity assigned to Fulfillment with follow-up reason Mail Policy Jacket, continue to step 3.
How long does it take to send out an SR22 to the DMV when originally added?
It's in the article "Customer needs SR22" under the Filing Timeframes section :) Copies are sent via overnight mail to the applicable Department of Motor Vehicles and may be received within 2 business days.
What document would you use to send a contingency form?
Contingency work around plans
RA Solution doc 190509165540330