Services
The type of service a Nissan NV200 qualifies as.
What is light-duty?
Average AHT for an SSR
What is 11 minutes?
This core competency considers past experiences and history
What is Analyzing?
Our ____ are open
What is Doors?
We publish the Salesforce tip of the week every _______.
What is Tuesday?
What we add in when a vehicle decodes as a Chevrolet Silverado
Average AHT for an NSC
What is 22 minutes?
Thise core competency demonstrates effectively communicates both verbally and in writing
What is communication?
We strengthen our ________, one neighborhood at a time.
What is communities?
Group & Client questions receive a response within _____ business hours
What is three?
What we do when we find charges are inaccurate or the service was not actually performed
The number of kudos expected per month
This core competency places others' needs above their own
What is customer service?
Our brand is the most ___ thing we own.
What is valuable?
Deliver all _____, ____, & _____ to groups
What is wows, wins, & whoops?
What we do when we get a Spanish speaking individual on the phone
What is contact the NSD Spanish - Calls queue?
This is your monthly Quality Audit Score expectation
What is 91% and higher
This core competency provides facts and details when conveying information
What is detail-oriented?
Group reporting prepared on time _____%
What is 100%?
Where we enter our best examples of customer service
What is the OneNote
This is your monthly adherance goal
What is 92%?
This core competency demonstrates honesty and integrity
What is ethics & values?
_____ is our way of life.
What is customer service?
100% of recalls cleared within ___ business day(s)
What is 1?