Team Member Expectations
An appropriate way to respond to an important text message during session.
What is... Ask a CD, BCBA, or fellow RBT (if appropriate) to watch your kid while you step out of the therapy environment to respond.
HRE is an an abbreviation for this.
What is Happy, Relaxed, Engaged?
Appointments on CR need to be ACCURATELY converted by this time to avoid an ops error.
What is 7pm.
The number of Excused Absences each team member at Dogwood is allowed per 365 days.
What is 18?
This person is responsible for double checking to ensure your RBT dashboard is accurately updated.
What is YOU?!
What is...
- giving a caregiver your personal phone number
- babysitting your client
- having a personal relationship outside of clinical engagements
These are 3 examples of off-task behavior.
What is...
○ Using a cell phone or other personal electronic device.
○ Using or wearing headphones.
○ Engaging in excessive conversations with other team members.
○ Leaving assigned client groups to socialize.
○ Violating Dogwood’s Client Safety Policy.
○ Remaining in therapy areas when not providing services.
○ Sleeping (or appearing to be asleep) during a work shift.
○ Responding to emails, writing Incident Reports, or writing Session Notes.
○ Encouraging other team members to engage in off-task behavior.
I noticed my CR Mobile time is wrong, so I sent an email to...
What is support@dogwoodautism.com ?
OR chat your CD!
The time you need to respond to a "Return to Service Email" by.
What is 4pm?
To avoid disciplinary action, RBTs need to maintain this score on direct therapy (97153) checklists and operations metrics.
What is 80%?
When wearing shorts, they must be at least this length.
What is, fingertip length?
This is an example and nonexample of maintaining client dignity when discussing behavior with your BCBA in front of the client.
What is...
Examples: using "we" phrasing (e.g., "we had a tough time this morning..."), using gchat instead of speaking out loud, using a "code" word for the behaviors you are discussing (e.g., we had a lot of "agg" during...)
Nonexamples: "Johnny has been acting up...", "Johnny is having a bad day", "Johnny was engaging in a lot of aggression and hitting friends during gym. I told Johnny..."
The Support Team continues to email me about an error that I do not see, this is what I do next.
What is REPLY asking for clarification?!
Talk to your CD
In order to receive a Medical Absence, I need to follow these steps.
What is.. email HR@dogwoodautism.com your medical documentation within 48 hours of your return.
The maximum number of excused absences you can have in six months to earn your RBT 2 promotion.
What is 9?
Your client has a nap daily from 1-2pm, these are tasks I can complete.
What is...
Writing your session note
Responding to actionable emails
Read 97153 checklist feedback
If you have a monitor: Check in with a Support RBT, Offer bathroom breaks to your peers, clean up/organization
THEN reading/doing homework/scrolling on your phone
Your client is tantruming for 10 minutes and you DON'T know what the antecedent was. You've already chatted your CDs and BCBA and are waiting to hear back. While waiting for a response, this is something you can do to help deescalate the situation.
What is...
Compassionate responding: "I know it's tough buddy, but we'll be okay"
Discontinue extinction procedures
Offer/Present choices of reinforcers to attempt to identify a redirectable activity
Allow escape from the environment to explore a safer place to deescalate (e.g., if tantrum behavior is occurring in the classroom but you know your client loves the gym, offer a walk for the client to escape the room and potentially find something reinforcing in the gym that will help them calm down)
Converting a session with inaccurate times is an example of this.
You arrived after your client did to session, which resulted in this attendance occurrence.
What is a personal tardy?
**it also counts if you do not pick up your client from a speech/OT/PT session by the scheduled time**
You are currently an RBT2 and your ops metrics dropped to 82%, are you subject to disciplinary action?
What is... Yes! You are not performing at expected levels for your current position.
Dogwood's Mission Statement
What is "Working together to reach each child’s potential" ?
An example of a child's lack of assent.
What is...
- physically prompting a child when it's not required
- a lack of reinforcement or motivation
- not providing any choices
These are 3 examples of billing errors.
Appointments Added After Conversion Deadline
You added an appointment after the conversion window for previous days
Conversion Error
You have repeatedly billed for the wrong time when converting but it did not result in an overlap
Missed Conversion
You did not convert the appointment by the conversion deadline (7pm the day after)
Missed "Missed Converstion Email"
You did not attend session note sessions but received an email to do so
Overlap Appointment with Other
You and another therapist billed for the same time. For example, if you billed 12:02pm-2pm for Direct Therapy and the afternoon therapist billed 1:58pm-4 for Direct Therapy for the same client, you both now have an “overlap appointment with other” from 1:58pm-2pm that day.
Overlap Appointment with Self
You double billed times. For example, if you billed 12:02pm-2pm for Nap And 1:58pm-4 for Direct Therapy, you now have an “overlap appointment with self” from 1:58pm-2pm that day.
Service Location Error
You chose the wrong service location for the appointment
Delayed Billing Submission
You did not attend session note sessions but received an email to do so and we had to delay billing submission for the entire company
Delayed Payroll Submission
You did not attend session note sessions but received an email to do so and we had to delay payroll submission for the entire company
A personal day cannot be used in this circumstance.
What is...
- calling out (or less than 14 days notice) the day before or after an observed holiday OR an Approved Absence.
- (also correct) you have no more personal absences remaining
You're an RBT3 and your average ops score is a 95%, are you meeting your job expectations?
What is... Yes! You are on track!