Operations
(DOUBLE JEOPARDY) These are 2 ways to communicate that should NOT be done during direct therapy hours.
What is answering/responding to emails and using your cell phone.
Can ONLY be used on clinic holidays, not on days off that are not clinic holidays.
What is vacation/holiday pay?
Early and immediate prompting of the target response so that the client's response is sure to be correct
What is errorless learning?
One who played college basketball
Who is Cara?
The steps you must take to submit PTO or holiday pay
What is 1. request in OnPay in 30 minute increments only 2. Create appointment for EXACT time in OnPay 3. Convert the appointment IMMEDIATELY
*Bonus: if it is outside of a planned clinic closure you must first request time off through the time off email
You must email this type of request to the Scheduling Team 2 DAYS before you the day you are requesting
What is a tardy?
This term refers to the procedure involving differential reinforcement of successive approximations
What is shaping?
One who collects tamagotchis
Who is Blair?
The steps you should take if you get an unconverted appointment email.
What is reply BEFORE 8 AM with the EXACT DATE AND TIME of appointment that needs to be converted OR the appointment that did not happen and needs to be deleted.
(DOUBLE JEOPARDY) This is what you should do if you email that you are running late but you arrive before your client ____.
This is what you should NOT do to inform the team that you arrived before your client ____.
1. Let your CD know or reply to the scheduling emails OUTSIDE of direct therapy times
2. Reply to the scheduling email while you are billing direct therapy with your client
Procedure in which the therapist re-presents the initial instruction following a prompted trial to provide an opportunity for the learner to answer independently.
What is an error correction/transfer trial procedure?
One who has been sky diving
Who is Olivia?
I started or stopped work incorrectly in CRMobile making my tracked time wrong - who do I contact?
Who is support@dogwoodautism.com?
This attendance occurrence can NOT be requested on the day before or after an observed holiday OR an Approved Absence
What is a personal absence?
A client will typically engage in this form of behavior to end or avoid something they do not like.
What is escape/avoidance behavior?
One who just decided to take up mountain biking
Who is Victoria?
Montly Operations Excellence scores are calculated each month by dividing what # against the total number of converted appointments that month.
What are billing errors?
An absence that occurs because you did not send a return status email to the Scheduling Team by the 4pm scheduling deadline.
What is an Unexcused Absence (No Response by Scheduling Deadline)
This type of reinforcement is best for maintaining a behavior over time.
What is intermittent reinforcement?
One who loves roller skating and can skate backwards and spin like a pro
Who is Chiyyia?