Role of Management
Social Styles
Feedback/Communication/
Situational Leadership
Performance Management
Idioms
100
Maslow's Hierarchy of Needs, Hertzberg's 2-Factor, and Theory X & Y
What are Theories of Motivation
100
Dominance & Sociability
What are the 2 dimensions that the Social Styles Inventory is based on?
100
Ask - Tell - Agree - Plan - Act
What is the 5 Step Model for giving feedback?
100
An element on performance appraisal such that unsatisfactory on this element = unsatisfactory on the job
What is a Critical Element?
100
Many ways to do the same thing.
What is "more than 1 way to skin a cat"?
200
The invisible, informal, hidden organization with unwritten rules.
What is the "Below-the-Surface" Organizational culture?
200
Don't make small talk with this style - just get to the point.
Who are Drivers?
200
Acting on observed data and established beliefs.
What is The Ladder of Inference?
200
FOSA
What is Facts, Objectives, Solutions, and Actions - a way to document performance and impose discipline.
200
Difficulty in managing a group, such as a group of programmers.
What is "as difficult as herding cats"?
300
A type of decision where everyone supports the final decision.
What is Consensus?
300
This style tends to use sarcasm.
Who are the Analyticals?
300
Stop talking, paraphrasing, observing body language.
What are signs of Active Listening?
300
A penalty of 30-Day Suspension (31 U.S.C. 1349(b) is mandated for this offense.
What is unofficial use of Government passenger carrying vehicles or aircraft?
300
Belaboring a point.
What is "beating a dead horse"?
400
Giving clear instructions, telling people how they are doing, giving credit when due, involving people in decisions, keeping an open door.
What are the Five Irreplaceable Foundations for being a good Supervisor?
400
The Party Planners.
Who are the Expressives?
400
Employee Ability and Employee Willingness
What are the two factors that define an employee's Readiness level in the Situational Leadership Model?
400
Written reprimand Suspension for 14 calendar days or less Suspension for more than 14 calendar days Reduction in grade Removal
What are Formal Disciplinary Actions?
400
Wasting time.
What is "dilly dallying"?
500
Boss #3
Who is circumventing Boss #2?
500
This style is typically described as easy going or laid back.
Who are Amiables?
500
Micromanaging
What is the Leadership Style to use with a level R1 - Not Able and Not Willing?
500
You do this when all else has failed and it's the last chance.
What is put an employee on a PIP?
500
The person responsible for this category.
Who is Clarence?
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