Agent OS
Where do you find agreements?
Tasks
What is clock tool?
Order History
What does OSM stand for?
Order & Service Management
What is scope used for?
To check if equipment is online
What does SAT stand for?
Service Activation Tool
Where on Agent OS can you find customer phone number?
Customer Info
When returning equipment to the tech's return buffer, what information do you put into the location field?
The tech's ID number
What are the two versions of OSM?
NCE & NCW
What does locked in mean?
Online and in Scope
Is SAT legacy or NexGen?
NextGen
In what tab can you find the solo id
Dashboard
Does Charter, TWC, or BHN use CMAC address
Charter
When searching in OSM, what do you always have to have in the reference number?
An Asterisk [ * ]
Where can you find scope in agent OS?
in the 3 dots next to equipment, under tasks, or in tools
What type of tool is SAT?
A fallout tool?
Where do you find the work order history?
Work Management
When restatusing equipment, what status do you put it in?
I/R tech
What tab do we use in OSM to find our tasks?
Worklist
How do we check speed provisioning in scope?
In the bandwidth box
What must you do before you use SAT?
Attempt to provision in OS and push tasks ion OSM
Where else on the dashboard can you see a point of contact? (Tim Taught Us)
Under Orders
What is Charters Equipment Hierarchy?
DVR,HD,Standard,Internet,Phone,Router
What are your two options for reference id?
Work order id or solo id
How do we reset a modem in scope?
By going to actions and hitting reset
What is the only type of work order we may use break glass on?
Open Positive Work Order