That's wicked!
These are used to describe how people think and feel about things.
What are "attitudes?"
If you believe it is important to be honest and then lie, you may experience this uncomfortable phenomenon
What is "cognitive dissonance?"
This term refers to the behaviors employees do that are above and beyond their job descriptions
What is "OCBs?"
These actions harm the organization in some way
What are "Counterproductive behaviors?"
What are "affective, cognitive, & behavioral?"
People's emotions can spread from one person to another, a phenomenon known as this
What is "emotional contagion?"
A type of OCB, when people engage in this they are voluntarily sharing their ideas for improving the organization.
What is "voice?"
This focuses on an employee's strengths rather than their weaknesses.
What is "Positive Organizational Scholarship?"
What is "social-information processing?"
This type of voicing occurs when an employee offers suggestions to improve the organization
What is "promotive voice?"
What is a "diversity statement?"
Someone who derives a lot of meaning from their work may consider their work to be this rather than just a job.
What is a "calling?"
Managers typically need to have these three kinds of skills.
What are technical, human, & conceptual?
Allowing conditions to worsen is also known as this, a response to dissatisfaction.
What is "neglect?"
The organization provides great pay and benefits. According to this theory, employees are likely to be satisfied
What is "needs-satisfaction?"
Along with situational factors, this can determine people's attitudes about work
What is "personality?"
A highly involved, enthusiastic, and satisfied employee probably has this.
What is "employee engagement?"
According to the E-V-L-N model, these are the four responses people have to organizational dissatisfaction
What are exit, voice, loyalty, & neglect?
Capitalizing on hidden degrees of freedom in a job and adapting it to suit one's preferences is an example of this.
What is "job crafting?"
Don discusses an issue that he is strongly against with someone who is for the issue. After the discussion, he is more convinced than ever that he is right about the issue. This is an example of this phenomenon
What is "attitude polarization?"
This syndrome happens when people offer suggestions and are ignored
What is "deaf ear?"
A person who trusts the organization will likely do this when they become unsatisfied with their job.
What is "be loyal?"
What are "fads?"
This theory about the benefits of being positive has some empirical support.
What is the "optimism-performance hypothesis?"
This type of attitude is more likely to predict a person's behavior than their general attitude.
What is "specific?"