Incorrect/missing Payment request
If the Mx has a request of 9 or more orders during a single contact, gather the order numbers and proceed with escalating the case. True or False?
False, there must be 10 or more Orders
pay_merchant_special
Verification level required to escalate Mx portal log in request
High-Sensitive verification
Last 4 digits of EIN , Bank account name and Last 4 digits of are part of?
high - sensitive verification
Where can I see error charges?
Financial tab, where you can download transaction reports. The charge will show up as separate Transaction ID labeled.
What are the two types of partner Mx payment request?
Order and Account level
What is the 2FA?
It´s a layer of security to Mx account and can prevent unauthorized access.
How many days do we have to temporary deactivate a store before escalate to T3?
14 days.
What type of errors can Mx dispute?
Missing Item
Ingredient error
Missing side item
Incorrect size
Incorrect quantity
If the Mx notices a discrepancy or they are a missing payment, mention the verification level and verification details that we have to gather before escalate.
Mid-sensitive verification
-DM email address or Storre ID
Whan can Mx do if they locked out their account?
After 5 failed attempts, they must wait 30 min until try again.
What are the points that we have to investigate before proceeding with the payment?
1.Verify if the Cx is a credit/refund abuser
2. Item is listed as missing
3. Any irregularities in delivery timeline
When Mx is calling on behalf of the Cx askin for C&R, Can we process C&R for an order over 3 days old?
We can´t, the ORT will not allow you to process a C&R on orders older than 3 days old
What are the goals when you are resolving a request for Merchant portal log in?
-Listen to the Mx to understand what the issue is
-Acknowledge the issue.
-Fix the issue by making sure that, Mx knows the correct log in information.
If you receive a message of "No merchant charges available" or the pre-populated value "Does nor match" with the one charged to the Mx, What option do you have to use to submit the payment?
Use the option Menu wrong
What is the status to show in Mx portal>Orders Tab when a cancelled order will not be paid out of the Mx.
Canceled before food made.
The order was canceled before the Mx confirmed
Merchants using storephonenumber@doordash.com, Will receive a 6-digit code?
No, they will have to change/add a new user using a business email address-