Pay Management
Three payment methods available for Dx
Weekly, Fast Pay, Dasher Direct
For Instant Dash Dashers no Activation Kit will be created until
First dash is completed
No, I should educate Dx first and afterwards if he is unable to unassign, unassign manually letting Dx know that his completion rate will be affected.
If Dx says he is not receiving any orders and would like us to assign him an order, what should we say?
Support is unable to assign an order to a Dx since this is an automatized process.
We can only suggest to move around the area to a hot spot to receive an order quicker.
Dx received a never delivered notification what should i confirm first?
The following is considered in MP orders to calculate the Pay Model offered in each order
Estimated time waiting in Mx, distance between Mx and Cx address and desirability of the order.
When original starting point is marked as waitlisted and PDX asks if we can change the market
We ask what starting point they would like to change to and review market list to make sure it is not on waiting list, if not on waiting list we change market in Nimda - Dasher Applicant.
Order is picked up by another Dx where do I refer to in a Mp order
Workflow Tool: Order picked up by another dx.
When does the Top Dasher program end and start?
The 1st of each month.
No, email notifications do not affect accounts.
Thin file verification in Nimda Applicant makes reference to
Social Security Number
Dx is on a Drive Order and Cx says they did not order anything what can we do?
The only thing we can do for a Dx's schedule is?
Close out a Dash.
If Dx gives feedback about Mx or Cx interaction that do not fall in categories of a MIR or CIR what should be done?
Listen and thank for his feedback and also leave the corresponding notes.
Dashers who speak about pay adjustments are
California Dashers referring to Prop 22
New Verification Vendor
Fund Red Card is not working what can we do to help Dx continue?
Ask to pay order out of pocket and process a reimbursement.
Dx lost red card, what has to be done?
Mark as lost card in app and order a new one in the Online Store. After marking it lost application will let Dx dash for 3 weeks without having the red card but after the 3 weeks they would have the register the new one they ordered from the Online Store.
How do I know if a Dx is reporting a Severe Safety Issue?
I have a Severe Safety Workflow table in the following KB: CX, DX, MX, UX | Completed Order | Safety Issues: Harassment, Crime, Injury or Unsafe Deliveries that can help me confirm
When Dx has already uploaded ID and has not yet received his payment we may
IV: Unspecified on Checkr Status Lookup Tool means
kindly disregard and proceed with the normal MVR/CHC process. This does not affect the potential Dasher's sign up process
Dx is unable to mark order as delivered what can we do to help?
Call Cx and confirm order was delivered to mark it from Dispatch.
Dasher is Top Dasher and is unable to use Dash Now, what has to be done?
Escalate to our Escalations team.
If Dx reports a Severe Safety Issue I need to escalate case?
Yes, to Legal Escalations after filling out the corresponding form.