I am DoorDash
Where do we go to clock in and out of work?
What is Workday?
What tool do we use to view customer orders?
What is Dispatch?
What is the first step when working a case?
What is take ownership?
What tool do we use to investigate if a Cx is suspecious?
What is Sift?
The name of the city and country where the 2020 Olympic Games were supposed to be held.
Where is Tokyo, Japan
What city is DoorDash Based in?
What is San Francisco?
What pieces of Cx information is viewable when looking at a Cx order in Dispatch?
what are the Customer's name, phone number, email and address?
What is the tool we use to receive and place calls from customers?
What is Amazon Connect?
True or False? You can see if a Cx phone is currently being charged in Sift?
What is True?
What does Hakuna Matata mean?
What is No Worries?
What are our three customer types?
What is Merchant, Consumer and Dasher?
This section in Dispatch shows a breakdown of events from when the order is placed to when the order is delivered
What is the Timeline?
These pre-created paragraphs make emailing customers a breeze.
What are Macros?
We use this number to determine if a Cx is a high risk for fraud
What is a Sift Score?
With the help of this app, songs such as "Roxanne", "Say So" and "Savage" made big waves on the music charts in 2020
What is TikTok?
What was the original name for DoorDash
What is Palo Alto Delivery?
How far back are you able to search a Cx order is Dispatch?
What is 14 days?
What color should your SalesForce page be?
What is Red?
What tool can we use to locate a Cx Sift profile?
What is Dispatch?
In Which MCU Movie Does Thanos First Appear?
What is The Avengers (Post-Credits)?
What countries does DoorDash operate in?
What are United States, Canada, Australia, Germany and Japan
John paid $0.00 in delivery fees for his order which cost $37.55. What does John pay monthly for the $0 delivery fee?
What is DashPass?
these are located in sfdc and we use them to follow workflows and steps to resolve merchant issues
What are KB Articles?
This tab in Sift is used to view all connected emails, address, phone numbers etc to a Cx
What is Network Tab?
Earth's highest mountain above sea level, located in the Mahalangur Himal sub-range of the Himalayas.
Where is Mt. Everest?