The way we are
Goal of compliance staff
Collection resolution
CRM
Customer Relationship Manager
George Bailey
It's a Wonderful Life
Tax and SDC collection goals for FY24
$333 million and $60 million
Name for the shortest day of the year
Winter Solstice
Preferred hierarchy of primary collection actions
Payment in full, payment plan, wage attachment, levy
GBB
Grant Billback Project
Scott Calvin
The Santa Clause
Approval completion goal for agent requests
5 days
Note: Time sensitive requests need to be completed in 2 days.
A dogsled race that goes from Anchorage to Nome in early March
Iditarod
Unofficial mantra of the Compliance Bureau
"It depends"
CCAP
WI Circuit Court System – Consolidated Court Automation Program
Snow Miser
The Year Without a Santa Claus
Average phone hold time goal
90 seconds
How fast a snowflake falls on average
3-4 mph
This philosophy guides the agent decision making process
timely progressive collection action
DORIS
Department of Revenue Internal System
John McClane
Die Hard
Number of Compliance units who have staff at more than one location
10
Chionophobia
Fear of snow
Collection approach that often fails to achieve full resolution.
Only focusing on collecting money
SITLP
State Income Tax Levy Program (SITLP)
SITLP is the program we use to offset Individual Income Tax debt certified by the IRS. The process is the same as for TRIP debts.
Willie Soke
Bad Santa
Number of Compliance leadership members in new roles in 2023
9 (Laura, Angie, Ryan, Michael, Doug, Sandy, Kristine, Nicole, & Rich)
Famous Russian fur hat worn in winter
Ushanka