Dot 101
Operations
Value Selling
Who to go to
Miscellaneous
100

What is Dot's Mission Statement?

To positively and significantly contribute to the success of our business partners.

100
What is obsolete inventory?
Inventory that is out of code.
100

What are the two primary benefits of value selling?

Expense Savings and Better Service

100

Who would you go to if a customer is having supplier identity issues?

BDM

100

What are the 4 basic distributor functions?

Purchasing, warehouse, sales, distribution

200
What is Dot’s main competitive advantage?
Ability to service LTL customers in an efficient and cost-effective matter.
200

What are lumpers?

People who work on a customer’s receiving dock and charge for pulling pallets off a trailer and/ or separate product.

200

What tool is used to communicate expense savings to customers?

Dot Value Tool

200
Who do you go to when someone approaches you about being a customer of Dot?
CDR
200

What are Dot’s credit terms?

10 days net 11,  10 days net 30

300

What are three of Dot’s challenges?

Education Shelf life Special orders Re-di’s Managing cost to serve

300

In the best situation, how long does it take for a full Dot truckload to be delivered?

Between 3-5 hours

300

What are Dot's 6 benefits?

1.Improved ROI 2.Improved service level to operators 3.Increased sales 4.Reduced expenses through the consolidation of transaction costs 5.Reduce capital necessary for inventory and warehouse 6.Supplier identity-passing on supplier programs and allowances.

300

Who would you contact for Expressway training or to setup up a WebEx?

Expressway Helpdesk

300
What are the two types of forms of buying group ownership?
Co-Ops and Private buying groups
400

Name 4 of the 7 Dot Hallmarks.

1.Customer First (both internal and external) 2.Communication 3.Teamwork 4.Accountability 5.Share Success 6.Educate, Train and Develop 7.Change

400

What percentage does Dot deliver on time?

On time (within 15 minutes of the appointment) 95% of the time.

400
What are the additional benefits of Dot’s value beyond price?
Building volume to next Dot bracket Leverage WBO/ QAP Buying group dollars Dot incentive trip
400
Who is responsible for routing customer and supplier orders to minimize miles, hit shipping/receiving windows, and fill the loads?
Routing Analyst
400

What is a PRP?

Preferred Redistribution Program

500

What is the Dot brand promise?

“From supplier to distributor, through brokers and employees…and into the community, we will preserve our family values and provide the business solutions that Dot and our partners need to grow.”

500
What is backhaul?
Backhaul is a term used to describe a PO that we pick up after making a delivery. This PO is typically in close proximity to the delivery location. Product inbound to Dot.
500

How do shorter lead times impact customers?

Less safety stock needed, Inventory turns, Service level impact, Improving their customers’ satisfaction, more cash on hand

500

When do you go to a dispatch clerk?

If a truck is late, they can help locate and provide reasoning.

500

Name two of Dot’s main competitors.

Alpine, Food Service Center, Ready Raw, Bunzl, Lagasse, Saalfeld, and Houston’s

M
e
n
u