Shipping
This type of shipping ships to a member in 2 to 4 business days.
What is Standard Shipping?
In cases of damaged product, this CRM process would be necessary.
What is a replacement?
What is the Healing Hands Foundation?
This promotion is available monthly to those members on the LRP.
What is the Product of the month?
The three account types.
What is Wholesale Customer, Wellness Advocate, and Retail Cutomer?
This type of agent can give you authorization for a shipping label.
What is a Senior agent?
This form of record-keeping should be done after every call with a member.
What is an interaction?
This man is considered the founder of doTERRA, and holds the mantle along with the CEO.
Who is David Stirling?
These two certain PV requirements are needed to keep the LRP active and to earn points and percentages off of loyalty orders.
What is 1 PV and 50 PV?
Skill 1 agents are permitted to authorize this amount of PV on a replacement package.
What is 150 PV?
These are the four different shipping types.
What is Standard: 2-4 business days, Economy: 3-6 business days, Express: 1 business day and Priority: 2 business days?
The information in CRM is used to verify members with these four things.
What is date of birth/SSN, name and ID number?
doTERRA is celebrating this many years of being in business in 2021.
What is 13 years?
The two ways members can earn points.
What is the Loyalty Rewards Program and Shipping Rewards?
When you receive a Product Complaint, these are the three things you must do.
What is fill out a TerraCare, compensate the member and document it properly on an interaction?
This company is used to pick, package, and ship doTERRA products.
What is Integracore?
This is where you would go to look up points history reports.
What is Data Trax?
Two of our products that 100% of their proceeds go towards the HHF.
What is Hope oil and Rose lotion?
In this pack, members can add additional discounted product to their LRP order.
What is the Lifelong Vitality Pack?
When asked a medical question, agents should respond with this disclaimer.
What is "These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent disease" or "We cannot diagnose or make treatment recommendations, but I can review the Product Information Page with you, which may help answer your question. There are also many great resources available about essential oils such as reference texts or online user groups. If you have further questions it would be appropriate to contact your healthcare provider.”
After sending a replacement package, these three things must be included in the interaction.
What are the problem, the solution and the original order number?
CRM is an acronym for this.
What is Customer Relationship Management?
Ivanny began working in this particular market.
What is Australia?
Role play with me on how you would handle a member calling in to cancel their LRP template.
May I ask why you’d like to discontinue today? Any feedback you give can help us improve the program for the future.
That is completely understandable. Before I delete this LRP template for you, I want you to be aware that cancelling your future LRP orders will remove the current LRP reward points and percentage from your account.
If you would like to keep your LRP rewards, you can change your processing date to sometime later in the month, or you edit your order to have fewer items. As long as you have an LRP order with a minimal amount of 1 PV process this month, you are able to remain in the program and keep your rewards!
What is 20 days?