Claims 102
This type of claim involves injuries sustained by passengers in the policyholder's vehicle.
What is personal injury protection (PIP)?
The time spent summarizing a claim after the call is referred to as this.
What is after-call work (ACW)?
This coverage pays for repairs to your car, regardless of fault in the accident.
What is collision coverage?
They carry that red umbrella everywhere!
Who is Travelers Insurance?
This factor is one of the biggest determinants of auto insurance premiums.
What is driving history?
A vehicle damaged by a garage collapse would fall under this type of coverage.
What is comprehensive coverage?
This tracks how long an agent spends actively handling a call.
What is average handle time (AHT)?
This additional policy protects against damage from shaking ground.
What is earthquake insurance?
Since when did the cafeteria lunch lady start selling insurance?
Who is Flo from Progressive?
This demographic group typically pays the highest auto insurance premiums.
Who are young male drivers?
This is the term used when repairs exceed the vehicle’s value.
What is a total loss?
This tracks text opt-ins for customer communications.
What is SMS adoption?
This type of insurance covers theft or vandalism.
Answer: What is comprehensive insurance?
What is comprehensive insurance?
Whose side are you on, anyway?
Who is Nationwide Insurance?
This type of policy is used by businesses to protect against employee-related claims.
What is workers' compensation insurance?
This type of claim is filed when a person is injured on someone else’s property.
What is a liability claim?
This evaluates customer satisfaction after interactions with agents.
What is Net Promoter Score (NPS) or Survey Score
This policy pays for repairs when the at-fault driver has no insurance.
What is uninsured motorist coverage?
*DAILY DOUBLE*
Even Big Bird can be a police officer selling insurance in New York.
Who is Limu Emu from Liberty Mutual?
This weather-related event is the leading cause of homeowners insurance claims.
What is wind damage?
Damage caused by trees falling on a roof during a storm is typically covered under this type of policy.
What is homeowners insurance?
This measures the percentage of customers using our suggested repair services.
What is GRN utilization?
This policy addition helps cover the cost of repairs exceeding your auto policy limits.
What is umbrella insurance?
It’s a strange and mysterious name for an insurance company.
Answer: Who is Erie Insurance?
Who is Erie Insurance?
This type of insurance could also protect against financial losses caused by lawsuits.
What is liability insurance?