Procedure/ who to call
What should you tell a resident if they come to the desk and complain that their AC is broken?
How many guests are each student allowed during Mardi Gras?
1
Someone has broken their key. You ask them to fill out a lock out request in their housing portal. When you issue the key, what should you categorize the lockout as?
Loaner Key/Temp Card Request
Lock Change Request
Lock/Key Troubleshooting
Lockout Code Request
Lock/Key Troubleshooting
Additionally, let your SDSC know!
Who do you call if the Key Watcher box is unresponsive and you cannot reach your SDSC?
Call your supervisor (HOC Julia or HOC Steve)
How much does it cost to register a guest for Mardi Gras?
$150
Someone comes to the desk and tells you they dropped their key down the elevator shaft. How would you record this in StarRez?
SAPOC Tier 1
They need to check in at the HRL main office
What should you do if someone isn't checked into their new room space if they're changing rooms midsemester?
Send them to the HRL main office during business hours or call SAPOC Tier 1 after hours/during the weekend
You're working at the Sharp Desk, and the laundry machines (which are right next to the desk) start to smoke. Who do you call?
TUPD emergency
When can guests start checking in and when must they leave?
Check in starts February 26th and they must check out by March 4th
If TUPD in uniform comes through the lobby and they ask for information, even when you didn't call them, what should you do?
If you interact with them, you need to ask them for their badge number and write an IR including the badge number. You can give them information if they're in uniform.
The fire alarm panel is going off.
TUPD Non-emergency
What must every person do when entering a building during the Mardi Gras period?
Tap their splashcard on the tapper OR show their wristband
What should you do if someone lost their loaner?
Call your HOC (since someone will have to master key them in) during business hours and the on-duty RA for after hours