Fun Questions
Name one of the QAs that will be scoring. (excluding the your game show host(s))
What is Nadirah, Stacey, or Rebecca?
The person to review a call with if you want to appeal a score.
Who is your manager/Team lead?
Best practice with email conversions.
What is use the template?
Number of Scorecards you will receive in a month.
What is 8?
This is to be asked on every conversion.
What is Supplier consent.
Manager of QA.
Who is Noel Darvill?
Time between receiving a scorecard and when the scorecard locks.
What is 10 days?
Conversion that can not occur through email.
What is APD?
Reason for additional scorecards beyond the established amount.
What is a DocuSign Access Code error?
Error that will result in an additional scorecard and is an automatic zero.
What is DocuSign Access Code.
Director of QA.
Who is LaShon Green?
The person who submits an appeal.
What is your manager/team lead?
Action if any information is missing in the initial response.
What is send a follow-up email? (or respond to Supplier's email?)
The Sharepoint site where the QA Guidelines are located.
What is Empower?
Part that is to be verbatim in consent.
What is Automated Dialing System.
The person who talks the most in QA.
Who is LaShon Green?
Timeframe from when appeals will be answered.
What is 48 (business) hours?
Point deduction if fees and limits are not answered by the Supplier in the email.
What is 25 points?
Number of Scorecard you will receive in a week.
What is 2?
This is to be provided by the Supplier and can not be emailed under any circumstance.
What is DocuSign Access Code?
Name one other QA that does not score growth.
Who is Lee, Uruba, Heather, Nyasha, Dan, or Alyssa?
Who is the Quality Manager?
Max number of scorecards you will receive in a week (outside of DocuSign Access code errors).
What is 3?
Type of address that must be present to send the ASH invite.
What is Physical Address?