Siebel
This incident is created when there is an issue
Complaint
This is the screen we will use to create an order
What is 1.4?
The Node you will log into
What is 3449?
Finish the statement "You are either serving customers, or ________________
Lowe's was founded in this city
What is Wilkesboro?
This incident is created when there is a question
What is Inquiry?
This is the screen we will use to refund an order
What is 1.18?
The default screen when you log in
What is Quick Access?
When a customer is upset, don't let them do this to you.
What is HOOK?
Lowe's is the official sponsor of
What is the NFL?
This incident is created when we have given great customer service
What is a compliment?
This is the screen you will use to look up an order
What is 1.6?
The 3 search functions on the Quick Access Screen
What are Order Search, Customer Search and Item Search?
The channels in which our customers shop
What are Online, In Store and through the Contact Center?
The Executive Vice President of Supply Chain
Who is Don Frieson
These are the statuses of Incidents we will work
What are Open and Re-Open
This is the screen you will use to look up a customer
What is 1.12.1
Once you have searched and selected an order, this screen is displayed
What is the Order Summary?
This customer shops more frequently than any other customer group
What is the PRO?
This is the return period in which a customer and request a return or exchange for major appliances
What is 30 Days?
This is how we search for incidents
What is a query?
The screens you will use to "send money" to a store
What are PIES and POES?
This task is used to reschedule a customer's order
What is Change Delivery Options?
Our customer live in this market
What is Columbus Ohio?
These are the City's that our XDT's are in
What are
Charleston, Charlotte, Houston, Columbus, Tampa/Orlando(FL Market)?