Website
The name of our product page.
What is 'PDP'?
While this ticket seems more like general product, I should probably drop it in this channel for visibility.
What is 'cx-sci-care'?
We used this tag to track members wanting to cancel their preorder.
What is 'preorder-cancel'?
When a member wants to receive their refills every other month, use this macro for easy resolution.
What is '#60day-shipping cadence'?
What is 'SeedCare 1.0'?
In your account, your email address will be shown under this tab.
What is 'Settings'?
Shoutout!! We love to see personal wins on this channel.
What is 'cx-highlights'?
This was the most used preorder tag.
What is 'preorder-wismo'?
When someone wants to cancel cause the Daily Synbiotic didn't make them feel too good, we like to add this macro for additional context.
What is '#experienced-discomfort'?
Jordie owns this channel—great for general product Q's!
What is 'Product/Sci/Med Q's'?
This is the first category on our FAQ page.
What is 'COVID-19 Resources'?
This channel was recently archived, much to the dismay of our new MEC's.
What is 'genesis'?
We officially went off of preorder on this recent date.
What is 'July 12th, 2021'?
This macro is used for form tickets and also includes looping in our Director of Ambassadors + Partnerships.
What is '#influencer'?
To find a list of our partners, head to this Page
What is 'Let's Break It Down'?
Everyone on the team is included on this channel.
What is 'all-team-shares'?
This round of preorder was different from previous because we did this to customers at checkout.
What is 'billed'?
The macro used for our members wondering about times to take the Daily Synbiotic.
Head to this page to learn more about the CX team.
What is 'SeedCare Humans'?
Uh oh! I'm spotting a new trend with shipping delays. Better drop a note in this channel.
What is 'cx-operations'?
We all had plenty of time in this spreadsheet.
What is 'Preorder Tracker • Spring / Summer 2021'?
For a member curious about our STP program and international shipping fees, use this macro.
What is '#STP-$10-international-shipping'?
What is 'Using Now'?