More Medical Priorities
A patient fell and hit his head. He then went to Urgent Care to have it checked out. He calls you for an appt to see his doctor. You handle to call by doing this...
What schedule a doctor's appt since he has been seen already for his head injury?
HIPAA is a series of national standards for health care organizations put in place to secure this...
What is PHI (Protected Health Information)?
You should verify this many pieces of information ANYTIME you access a member's chart.
What is 3?
You are required to be present for training at this percentage.
What is 100%?
I can email a patient driving directions to any KP Colorado facility using this...
What is FacInfo?
A patient calls you and states they may have suffered a TIA. You handle this call by doing the following 2 steps...
What is 1) create an encounter and 2) warm transfer the call to NAL?
What are full name, DOB, MRN, address/phone number, Social Security number?
Any 3 of the above answers will qualify.
These are the 5 sections you are graded on on the Quality Assurance evaluation form.
What are critical information, opening, call handling, closing, and specific comments?
Denim, be it pants, shirts, skirts, or jackets is only permitted on this day...
What is Friday?
As a Service Associate, you can schedule appts for 4 of these departments...
What is 1)Primary Care 2)ObGyn 3)Optometry and 4)Dietary Counseling?
A lady calls on behalf of her husband who she cannot wake up. You proceed to do the following 2 steps in order to help the caller.
What is 1) collect a phone number and 2) warm transfer the caller to the TMC?
What is Health Insurance Portability and Accountability Act?
Kaiser Permanente prides itself in supporting these four values, also known as the Values Compass.
What are demonstrate, listen, communicate, and diffuse?
The Chime Solutions 4 expectations are to...
What is 1) Be here 2) Be here on time 3) Have a positive attitude and 4) Do the job you were trained to do?
This is the difference between what you can offer a Non-Member vs. what you can offer a Visiting Member...
A pregnant woman calls you around 4pm complaining of a bit of a fever. She says she's not experiencing any other symptoms. You handle this call by doing the following 2 steps...
These are the Three Rules of HIPAA.
What are the Privacy Rule, the Security Rule, and the Breach Notification Rule?
Not doing this will result in an automatic ZERO on a call...
What is not verifying the member and/or missing any medical priorities?
If you are out of dress code, you must follow this procedure...
What is clock out, change into work-appropriate clothes and return to work?
The acronym AHEART stands for this...
What is Apologize, Hear, Empathize, Ask, Resolve, and Thank?
A man calls and states that his 17 year old daughter has been experiencing chest pains since she woke up this morning. She describes it as an aching in her chest. You handle the call by following these 2 steps...
This HIPAA rule includes standards, defining protected health information (PHI), outlining who/when it can be shared, permissible uses for disclosure, and patient rights over their health information.
What is the Privacy Rule?
These are the business hours for the Behavioral Health Crisis Line.
If you have a cell phone on the production/training floor you will be placed on a final. If you have your cell phone a second time, it will result in this...
What is termination?
A patient has these two virtual options for immediate contact with a doctor on KP.org...
What is Chat with a Doc and OnDemand/Amwell?