WHAT DO I DO?
A CUSTOMER WANTS TO ORDER FOREIGN CURRENCY. WHERE DO YOU FIND INFO ON THIS?
R-SPACE, FI-SERVE "BIBLE" (RED BINDER)
THIS PERSON JUST ACCEPTED A DEPOSIT OPERATIONS ITEMS PROCESSING SPECIALIST POSITION.
JENN MOSER
CONGRATULATIONS!!
MULTIPLE CHOICE:
IF PRESENTED WITH A NOTE DEMANDING MONEY, WHAT DO YOU DO?
A) TELL THE WOULD BE ROBBER TO GO POUND SAND.
B) RUN AND HIDE
C) STAY CALM, COMPLY AND PRESS THE PANIC BUTTON WHEN THE ROBBER HAS LEFT THE BUILDING.
WHAT IS THE MINIMUM DEPOSIT AMOUNT REQUIRED IN A BUSINESS PREMIER MONEY MARKET ACCOUNT?
$5,000
WHO DO YOU BUMP UP A ATM OR MAGIC DISCREPANCY TO?
SUPERVISOR, ASM, STORE MANAGER
A CUSTOMER CLAIMS THAT MAGIC SHORTED THEM $10.
APOLOGIZE. LET THE CUSTOMER KNOW THAT WE TEST THE MACHINE 3 TIMES A DAY AND HAVE IT PROFESSIONALLY SERVICED ONCE A WEEK BY AN OUTSIDE COMPANY TO HELP REINFORCE THE MACHINE'S INTEGRITY.
SEEK PERMISSION FROM ASM OR SM TO CREDIT THE CUSTOMER ACCORDINGLY.
WHAT IS THE DIFFERENCE BETWEEN AN INACTIVE ACCOUNT AND A DORMANT ACCOUNT?
INACTIVE DOES NOT NEED A SIGNATURE TO BE REACTIVATED AND IS THE RESULT OF 6 MONTHS OF INACTIVITY. SUP AND ABOVE CAN REACTIVATE IN BPM.
DORMANT IS THE RESULT OF BEING INACTIVE FOR 12 MONTHS. ANYONE CAN PUT THE REQUEST INTO WORKFLOW WITH THE R-SPACE FORM THE CUSTOMER SIGNS.
WHAT IS THE NUMBER 1 PREVENTION OF ROBBERY?
DETERRENCE
WHAT BUSINESS DOCUMENTATION IS NEEDED FOR A CUSTOMER TO OPEN AN ACCOUNT FOR AN LLC?
IF SOLE MEMBER LLC, THE EIN AWARD LETTER (SS-4) AND CERTIFICATE OF ORGANIZATION (SIGNED AND STAMPED BY THE STATE).
IF MULTIPLE MEMBERS, CERTIFICATE OF ORGANIZATION AND AN EXECUTED (SIGNED) OPERATING AGREEMENT.
IF YOU NEED AN APPROVAL AND, AFTER TRYING EVERYONE ELSE ELIGIBLE WITH NO SUCCESS, WHO DO YOU BUMP IT UP TO?
REGIONALOVERRIDEREQUEST@MYREPUBLICBANK.COM
NEVER ASK A CUSTOMER TO COME BACK WHEN SOMEONE CAN APPROVE.
A CUSTOMER CLAIMS THAT THE ATM ONLY DISPENSED $80 OF THEIR $100.
BUMP TO A SUPERVISOR IMMEDIATELY.
WHAT DAY OF THE WEEK IS THE DEBIT CARD MACHINE AUDITED?
MONDAY
A ROBBER THREATENS THE HE HAS A WEAPON BUT YOU DON'T SEE ONE. WHAT DO YOU DO?
A) CALL HIS BLUFF AND TELL HIM TO TAKE A HIKE.
B) ASK A CO-WORKED FOR A SECOND OPINION
C) ASSUME THAT THE ROBBER IS SERIOUS AND COMPLY. EMPLOYEE AND CUSTOMER SAFETY IS THE #1 PRIORITY.
TRUE OR FALSE: WE HAVE 7 BUSINESS DAYS TO UPLOAD SUPPORTING BUSINESS DOCUMENTATION TO WEB DIRECTOR. THIS IS GREAT BECAUSE THE CUSTOMER DOESN'T HAVE THE DOCUMENT, BUT CAN GET IT.
FALSE. ALL DOCUMENTS MUST BE IN-HAND PRIOR TO ACCOUNT OPENING. IT CAN BE SAVED IN BPM OUTSTANDING, BUT NEVER MADE ACTIVE UNTIL ALL DOCS ARE RECEIVED.
IF YOU'RE WORKING ON THE WEEKEND AND NEED A BUMP UP, WHAT DO YOU DO?
a) Let the customer know that we don't do that on weekends and to come back another time.
b) Take your best guess and wing it.
c) After utilizing all local tools and resources, reach out to the Manager of Duty for the weekend to seek the best possible resolution.
A CUSTOMER COMES IN WITH A LETTER THAT THE ACCOUNT IS INACTIVE. WHAT DO YOU DO?
WHO GETS EMAILED WHEN THERE IS A CASH DIFFERENCE ON A TELLER DRAWER?
STORE ADMINISTRATION, COPYING FAIRLESSHILLSMANAGEMENT@MYREPUBLICBANK.COM.
A ROBBER HANDS YOU A NOTE ASKING FOR MONEY. WHAT DO YOU DO WITH THE NOTE?
MOVE IT ASIDE, BEING CAREFUL TO ONLY HANDLE THE EDGES.
ASK QUESTIONS: WHAT IS THE APPROXIMATE AMOUNT YOU'RE LOOKING TO BORROW.
WHAT IS THE COLLATERAL YOU'LL PLEDGE FOR THE LOAN?
HOW LONG HAVE YOU BEEN IN BUSINESS IN THIS FIELD?
THERE IS A LOCKER IN THE VAULT THAT WILL NOT OPEN NO MATTER WHAT YOU TRY. WHO DO YOU BUMP IT UP TO?
ENTER A TICKET IN THE HELP DESK WEB PORTAL. CHOOSE FACILITIES IN THE CATEGORY.
IF A CUSTOMER SLIPS AND FALLS ON THE PREMESIS, WHAT DO YOU DO?
ALERT MANAGEMENT RIGHT AWAY. LOCATE THE ACCIDENT REPORT FORM IN R-SPACE AND COLLECT THE MOST INFO ABOUT THE INCIDENT AS POSSIBLE.
BE CARING IN YOUR APPROACH, BUT DON'T APOLOGIZE.
SEND THE REPORT TO CORP SECURITY AND COPY FH MGMT AND RMM.
IF EVER ASKED FOR THE BANK'S INFORMATION ON THE COMMUNITY REINVESTMENT ACT (CRA), WHERE DO YOU FIND IT?
R-SPACE, UNDER LINKS
SAME PLACE YOU FIND SERVICE REQUEST AND UKG
2-PARTER:
WHAT IS THE STORE'S ROBBERY PACKET AND WHERE IS IT LOCATED?
THE STORE ROBBERY PACKET IS THE RED PLASTIC FOLDER AT EACH TELLER AND PLATFORM STATION.
IT CONTAINS A CONTENTS SHEET, EMERGENCY CONTACT LIST, ROBBERY PROCEDURES, TWO IDENT-A CARDS TO HELP RECORD SUSPECT INFO, AN EMERGENCY CLOSED SIGN, A BOMB THREAT REPORT FORM, KIDNAPPING/EXTORTION CHECKLIST, BOMB/SUSPICIOUS PACKAGES AND SUBSTANCES PROCEDURES.
WHAT ARE THE TWO TYPES OF UNSECURED BUSINESS CREDIT CARDS REPUBLIC BANK OFFERS? WHICH WOULD BE APPLICABLE FOR A TYPICAL SMALL BUSINESS?
BUSINESS LIABILITY -- ANNUAL REVENUES OVER $5 MILLION.
PERSONAL GUARANTEE -- BUSINESS OWNERS GUARANTEE THE PAYBACK WITH THEIR OWN PERSONAL ASSETS.
A CUSTOMER IS LOOKING FOR A BETTER RATE ON THEIR SAVINGS ACCOUNT. YOU GO OVER THE CURRENT RATES WITH THEM AND THEY SAY THEY ARE GOING ELSEWHERE.
BUMP TO ASM OR SM.
WE HAVE SOME LEVERAGE WITH A BUMP UP TO RMM WHO WILL BUMP TO STORE ADMIN.
NEVER ATTEMPT TO ASK STORE ADMIN FOR A RATE ON YOUR OWN AND NEVER PROMISE A RATE UNTIL APPROVED.