Growing Pains
This is an item employees are asked to wear to help students and community members recognize that they are someone who can point them in the right direction.
What is a name tag?
On the threshold of retirement, this BRCC business manager serves as the supervisory lead for all Student Financial Services staff, and is the essential point person for all college fund reporting to the state of Virginia, ensuring institutional financial accountability.
Who is Susan Bratcher?
The Director who not only manages the Recreation Center's operations and staffing, but also oversees Student Activities, and serves as the primary advisor for the Student Leadership Council (SLC), helping students allocate their activity fees and plan campus events.
Who is Claire Richardson?
This is the location in the Houff Student center that a student would visit to pay their balance.
What is the Cashier's Window?
This almost always smiling employee assists students who want help transitioning into the workforce.
Who is Wandi Maseko?
This department - which has been known by other names in the past - answers the e-mails that are sent to "info@brcc.edu" and the "Get in Touch" web site inquiries.
What is Admissions and Outreach?
The Director who is ultimately responsible for college-wide compliance with all federal and state regulations related to Title IV, supervises the FA team, and manages all required aid fund reporting to external agencies. She can be found fielding calls on her bananaphone.
Who is Megan Hartless?
This long-time BRCC employee is responsible for the administration of student loans. If you stop by her office, you'll see a grinch or two.
Who is Nicole Estes?
This is the third-party system and vendor used by the college to manage student payment plans. It is also the platform utilized by the Student Financial Services department to process and disburse student refunds back to students once financial aid or over-payments have been finalized.
What is Nelnet?
Among its many other duties, this campus sub-department helps students who are experiencing food insecurity, need referrals to community agencies, or need to apply for funding for an emergency need.
What is the SOAR Center?
When you see a student who looks like they might need assistance or directions within this distance of you, you should take the initiative to ask if they need assistance.
What is 10 feet?
This employee assists students who have been in foster care through the Great Expectations program, and sometimes lends her vocal stylings to campus events.
Who is Wendy Smith?
This employee rules the Academic Advising team with a hint of Midwest accent and an office that smells like hippies.
Who is Melissa McElveen?
This employee is responsible for processing 529 College Savings Plan payments and third party servicer agreements, and is instrumental in organizing BRCC's Red Cross Blood Drives.
Who is Agnes Rexrode?
The Coordinator with an infectious smile who manages the Student Outreach and Resource (SOAR) Center, working to connect students facing life challenges with appropriate BRCC and community resources (such as housing assistance, food pantries, or mental health services) to help them remain enrolled and successful.
Who is Donna Clem?
This behavior is the action of walking a student to the next office they need to visit or calling to verify someone is available before transferring a call.
What is a Warm Referral?
Happy to share a ghost story or play a nerdy tabletop game, this employee coordinates library and tutoring services.
Who is Avie Thacker?
This Coordinator of Transfer Advising is the primary expert on four-year college requirements, managing articulation agreements with senior institutions, guiding students on the Transfer Virginia platform, and ensuring that degrees like the AS in General Studies properly align with university transfer maps.
Who is Rajan Shore?
This BRCC accountant processes the majority of financial aid disbursements and refunds, manages reconciliation of local funds, and performs a variety of monthly reconciliations.
Who is Donna Bothof?
Nicole Stephens oversees this office responsible working with students to review documentation and determine reasonable accommodations (such as extended test time, specialized seating, or notetakers) to provide equal access to the college's programs and courses.
What is Accessibility Services?
DAILY DOUBLE: What is urgent for employees to have to be able to effectively facilitate warm referrals?
What is cross-departmental awareness?
In addition to supervising her department, this employee manages the XAP applications and Mitek verification system for BRCC
Who is Natasha Butler?
The financial services specialist whose primary role is Accounts Receivable, which involves generating and sending student bills, tracking all outstanding corporate and student debt, and managing the complex, time-sensitive process of turning over severely past-due accounts to collections.
Seana Powell
DAILY DOUBLE: This is the specific annual tax form which reports the qualified tuition and related expenses paid by students during the calendar year, enabling them to claim education tax credits like the American Opportunity Tax Credit.
What is the 1098-T?
What is the free, confidential mental health support service that offers unlimited Talk Now sessions and 3 sessions with a therapist per year for students and faculty/staff?
What is Timely Care?