Warranty
We have one of the best warranties in the industry. Original owners get the benefit of an incredible Powertrain Warranty which provides coverage for what length of terms.
What is 10yrs/100,000 miles which ever comes first?
You must advise and document not only the rental rate, but also that we will not cover these.
What is no fuel and no insurance?
You should NEVER Tread this.
What are Safety Recalls?
This CAS is indicated in the system with a Yellow banner.
What is Theta II?
Maintenance is the responsibility of this person.
What is the customer (owner)?
I just replaced this part two months ago! Why do I have to pay for this part again?! That is ridiculous that this part doesn't last longer than two months. What is the warranty on this since I had it replaced at the dealer?
What is 12 months/12,000 miles or the remaining balance of 5yrs/60,000 miles.. which ever comes first.
This determines the rental rate for each customer.
What is the vehicle the customer owns?
This is the cost for Service Campaigns and Product Improvements that you can get installed on your vehicle.
What is free of charge?
This CAS is indicated in the system with a Orange banner.
What is E2?
This is who determines how much maintenance will cost at a Dealership?
Who is the Dealership?
People can't believe this is the warranty on a hybrid system when the CEL comes on. Wait, what.. you can transfer this warranty to a subsequent owner?! SWEET!
What is the remaining balance of 10 years or 100,000 miles?
You should dispatch the case to this queue if you get a customer requesting rental reimbursement.
What is the Goodwill Reviews Queue?
You should advise the customer of this on every call.
What are SC, PI, and CS?
The customers can be referred here if they experienced out-of-pocket costs with their vehicle being stolen or attempted to be stolen as a result of the TikTok challenge.
What is www.kiatheftsettlement.com?
The dealership is telling me that I now have to use this in my vehicle when I get oil changes.
What is synthetic oil?
One of the parts that we do not cover because we do not manufacturer it is called this.
What are Tires?
You need to remember to calculate this before giving the rental rate.
What is the Market Surcharges?
This is the difference between a Recall and a Service Campaign.
What is Safety?
Name the rental rate for E2 Class Action Settlement.
What is $80/day?
The maintenance schedule can be found here.
What is the Owner's Manual?
Name the Warranty that covers the Catalytic Converter and the terms of that coverage.
What is the Emissions Warranty for 8yrs/80,000 miles which ever comes first?
The preferred way to request rental reimbursement is to turn the receipts to this place once vehicle repaired.
What is the dealership?
Name the original Recall that turned into a Class Action Settlement.
What is SC147?
If the customer didn't have this done, they don't qualify for the extended warranty.
What is have the product improvement installed?
There are two different types of maintenance schedules. Name them both.
What is Normal and Severe?