Chapter 16
As a process, the use of noncoercive influence to shape the group’s or organization’s goals, motivate behavior toward the achievement of those goals, and help define group or organizational culture
Leadership
The process of transmitting information from one person to another
Communication
Two or more people who interact regularly to accomplish a common purpose or goal.
Group
The regulation of organizational activities in such a way as to facilitate goal attainment
Control
The total set of managerial activities used by an organization to transform resource inputs into products, services, or both
Operations management
Power granted through the organizational hierarchy; the power defined by the organization to be accorded to people occupying particular positions
Legitimate power
Face-to-face conversation, group discussions, telephone calls, and other circumstances in which the spoken word is used to transmit meaning
Oral communication
A permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon.
Functional Group
Focuses on how effectively the organization’s strategies are succeeding in helping the organization meet its goals
Strategic Control
A form of business that combines and transforms resource inputs into tangible outcomes
Manufacturing
The personal power that accrues to someone based on the information or expertise they possess
Expert Power
Is a communication exchange that does not use words or uses words to carry more meaning than the strict definition of the words themselves.
Nonverbal communication
Created by its members for purposes that may or may not be relevant to those of the organization
Informal or interest group
A position in organizations that helps line managers with their control activities
Controller
An organization that transforms resources into an intangible output and creates time or place utility for its customers
Service Organization
The behavior of leaders who show concern for subordinates and attempt to establish a warm, friendly, and supportive climate
consideration behavior
Memos, letters, reports, notes, and other circumstances in which the written word is used to transmit meaning
Written Communication
Generalized norm conformity that occurs as a person makes the transition from being an outsider to being an insider in the organization
Socialization
Concentrates on the resources—financial, material, human, and information—the organization brings in from the environment.
Preliminary control
The process of designing work so that it can be completely or almost completely performed by machines
Automation
A concept that identifies situations in which leader behaviors are neutralized or replaced by characteristics of subordinates, the task, and the organization
substitutes for leadership
Three useful organizational skills can also enhance communication effectiveness for both the sender and the receiver
following up, regulating information flow, and understanding the richness of different media.
A person who engages in leadership activities but whose right to do so has not been formally recognized by the organization or group
Informal Leader
A form of organizational control characterized by formal and mechanistic structural arrangements
Bureaucratic control
An economic measure of efficiency that summarizes what is produced relative to resources used to produce it
Productivity