Sales
What is the primary task of sales professionals?
A)Locate, connect and engage clients
B)Conduct quality audits
C)Increase customer loyalty
D)Increase the business’s bottom line
A)Locate, connect and engage clients
What is the best method of preventing falls, slips, trips, and other common accidents from occurring?
A)Alert and careful employees
B)Avoiding hazardous areas
C)Sanitizing work stations
D)Removing hazards
A)Alert and careful employees
What is the purpose of innkeeper laws?
A)Establish what type of security program a hotel must have in place
B)Require emergency procedure to be posted in every room
C)Establish a method of informing guests of emergencies
D)Establish the required procedure for evacuating a hotel
A)Establish what type of security program a hotel must have in place
Motor homes, travel trailers, folding camping trailers, and truck campers all make up the types of vehicles classed as:
A)Recreational vehicles
B)Vacation rentals
C)Vacation vehicles
D)Camping vehicles
A)Recreational vehicles
The emergency response plan must:
A)Clearly state how the property will respond to each type of emergency
B)Clearly state duties to be carried out by employees during that particular situation
C)Both a and b
D)None of the above
C)Both a and b
What sales position is responsible for guiding the day-to-day sales efforts?
A)Sales Manager
B)Director of Sales
C)Director of Meeting, Events, and Convention Sales
D)Vice President or Director of Sales and Marketing
A)Sales Manager
Which element of a health and safety program states that effective communication within the company must keep employees informed about policies, procedures, goals, and progress regarding safety and health issues?
A)Workplace design and engineering
B)Training and orientation
C)Organizational communications
D)Assessments, audits, and evaluations
C)Organizational communications
During emergency situations, the front office:
A)Should be evacuated
B)Is a danger zone
C)Is typically not affected
D)Can act as a central command post
D)Can act as a central command post
___________ requires the salesperson to continuously be on the lookout for new clients.
A)Marketing
B)Sales
C)Market research
D)Prospecting
D)Prospecting
What are the laws that began as a way to provide travelers with a safe haven at night?
A)Innkeeper laws and common law
B)Innkeeper laws and hotel protection laws
C)Innkeeper laws and hotel night protection laws
D)Common laws and hotel night protection laws
A)Innkeeper laws and common law
What is the one thing all sales departments need?
A)A strong budget
B)Flexible work environment
C)Sales staff with good people skills
D)A large staff
C)Sales staff with good people skills
What is a job safety analysis?
A)A detailed report that lists all employee expectations and behavior guidelines
B)A detailed report that lists procedures all employees must follow during an emergency
C)A detailed report that analyses employee performance
D)A detailed report that lists every job function performed by all employees
D)A detailed report that lists every job function performed by all employees
What is a security officer’s role in a hotel?
A)Impersonate local authority
B)Punish anyone who is engaging in an illegal activity
C)Replace local authority
D)Detain anyone who is engaging in an illegal activity
D)Detain anyone who is engaging in an illegal activity
The yield statistic is used to determine:
A)The highest rate a room can be sold for
B)The lowest rate a room can be sold for
C)The most profitable rate a room can be sold for
D)The average rate a room is currently being sold for
C)The most profitable rate a room can be sold for
If a guest reports a loss of property, what must the security team do?
A)Investigate the claim
B)Assure the guest that the property is likely to be misplaced
C)Contact local authorities immediately
D)Ignore the report
A)Investigate the claim
All of the following are responsibilities of a sales team, EXCEPT:
A)Know the products
B)Connect with guests
C)Create a marketing plan
D)Know the competition
C)Create a marketing plan
What is the main goal of occupational safety?
A)Safety
B)Prevention
C)Risk analysis
D)Hazard analysis
B)Prevention
Hotels have the added responsibility of exercising:
A)Extreme care
B)Heightened security
C)Reasonable care
D)Normal care
C)Reasonable care
HACCP is an acronym for:
A)Hazardous analysis critical control point
B)Hazardous analysis critical change point
C)Hazardous analysis critical control procedure
D)Hazardous analysis critical change procedure
A)Hazardous analysis critical control point
Hotels must have an emergency response plan in place for:
A)Fire, and natural disasters
B)Anti-terrorism, fire, and natural disasters
C)Natural disasters only
D)Fire only
B)Anti-terrorism, fire, and natural disasters
What is the overall purpose of any sales department?
A)Conduct market research
B)Analyze return on investment
C)Set price
D)Make a business profitable
D)Make a business profitable
Safety affects the health and well-being of guests and employees and has a:
A)Direct impact on the financial success of any hospitality and tourism business.
B)Indirect impact on the financial success of any hospitality and tourism business.
C)Small impact on the financial success of any hospitality and tourism business.
D)No impact on the financial success of any hospitality and tourism business.
A)Direct impact on the financial success of any hospitality and tourism business.
___________ is the act of recruiting, transporting, transferring, harboring or receiving a person through a use of force or other means, for the purpose of exploiting them.
A)Human trafficking
B)Human exploitation
C)Human transporting
D)Human harboring
A)Human trafficking
To enhance the visual attractiveness of a building as seen from the street, you would alter the:
A)Appearance
B)Look and feel
C)Curb appeal
D)Shape
C)Curb appeal
One of the most common on-the-job injuries is due to ___________ .
A)Carelessness
B)Improper lifting
C)Confusing signs
D)None of the above
B)Improper lifting