Product Knowledge
I'm a semi-dwarf Crape Myrtle with deep purple flowers.
What is a Catawba?
Protectioin + comes with _____ replacement.
What is 1?
When a client mirrors your body language, tone, and pace. It's a sign you've built this KEY psychological state.
What is Rapport?
On a flat, open, and easy install the largest Moon Valley Spec size tree our crews can install without heavy equipment is a ____spec.
What is a 48spec?
When a tree's health is declining, a MVN professional might suggest this procedure. Its like an I.V. for a tree.
What is Soil Injection?
I am often mistaken for a Strawberry tree, but I grow in hot, dry climates.
Manzanita tree
A replacement won't be approved unless this type of procedure is done first.
What is an Arborist Inspection?
During the sales process were constantly on the lookout for these types of facts. OUCH!
What are pain points?
These extendable supports stabilize a crane during lifting by widening its base and transferring weight evenly to the ground, preventing tipping or imbalance.
What are outriggers?
These 3 items must be emailed over to the Tree Care department in order to schedule your customer.
What is signed TWI, signed Invoice, and Pictures?
When a customer calls in for a Cherry Blossom tree, we suggest this ornamental, fruitless tree as an alternative.
What is Purple Leaf Plum?
What is change of mind?
This sales technique motivates customers to act now by emphasizing time sensitivity- such as limited scheduling, upcoming price increase, or seasonal planting windows.
What is Urgency?
When measuring for the reach needed by a crane parking in the street, we would start the measurement from this part of the street.
What is the center/middle?
This type of stump removal only shaves off 1in to 2in below the natural soil level.
What is a basic stump grind?
EZ-pay is for homeowners, like _______ is for Contractors.
What is Credit Key?
The MVN "Starter Pack" offers our Cash & Carry customers a 90-day warranty from ONLY this.
What is Transplant Shock?
This closing technique makes the sale feel natural by replacing phrases like; "would you like to move forward?" with "When would you like delivery?"
What is using Assumptive Language?
The minimum distance needed for a small crane to properly extend its outriggers.
What is 16ft?
This stump removal tool is used when space is limited but may take 4 times as long to remove.
What is an Alpine grinder?
I am a tree, and I go by the name "Pride of Bolivia."
What is Tipuana Tipu?
This type of sale happens when the customer wants to increase the size of their planted or replacement tree.
What is a Replacement Upgrade?
This sales technique of introducing options to a buyer, starting with a higher-priced item to set a reference point. This sales psychology technique influences perception, making subsequent, slightly lower-priced options appear more reasonable and attractive.
What is Price Anchoring or Top-Down Selling?
What is 3500lbs to 4000lbs?
The process of pruning to improve a structure, form, and appearance of a tree that has been improperly trimmed, damaged, or growing improperly.
What is Crown Restore or Structural Prune?